Wellness Facilitator Associate

KDMC Ashland Hospital Corporation; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

UK King's Daughters in Ashland, KY is seeking an administrative/support staff member to help with clerical duties and to enhance customer experience. You will greet customers, manage calls, coordinate care, and promote wellness services within a supportive team.

The role emphasizes a professional, inclusive environment and daily collaboration with diverse colleagues in a healthcare setting.

Qualifications

• General clerical and administrative duties to support departmental operations.
• Experience in healthcare or clinical settings is a plus but not required.
• Paid or volunteer experience in related roles should be in the same field.

Responsibilities

• Performs general office duties including mailing, word processing, filing, and paperwork processing efficiently.
• Greets customers courteously and manages phone calls, routing or messaging as appropriate.
• Provides individualized health coaching to engage clients in services and coordinate care.
• Maintains an organized work area for optimal efficiency.
• Assists customers with questions or concerns and directs them to the appropriate individual.
• Follows up on tasks and maintains professional standards.

Skills

Customer service

Office etiquette

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Phone systems

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description: Job Summary

Responsible for assisting with clerical and administrative duties to support smooth departmental operations. Enhances customer experience and improves quality through effective service. Demonstrates enthusiasm, flexibility, and respect for boundaries. Collaborates with individuals from diverse backgrounds to foster an inclusive environment.

Essential Functions

• Performs general office duties including mailing, word processing, filing, and paperwork processing efficiently.
• Orders supplies and maintains equipment to support team operations.
• Greets customers courteously and manages phone calls, routing or messaging as appropriate.
• Assists customers with questions or concerns and directs them to the appropriate individual.
• Maintains an organized work area for optimal efficiency.
• Provides individualized health coaching to engage clients in services and coordinate care.
• Promotes wellness services and encourages engagement with primary care.
• Maintains professional standards and provides appropriate follow-up.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

• 0-2 years of experience in a healthcare, clinical setting, or a relevant area
• An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 4. Regular (> 50% of the time)
• D. Standing or walking with objects up to 25lbs: 3. Intermittent (10% - 50% of the time)
• E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)
• G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 2. Occasional (< 10% of the time)
• M. Temperature extremes: 2. Occasional (< 10% of the time)
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular standing or walking with objects weighing up to 10 pounds; intermittent standing or walking with objects up to 25 pounds; intermittent sitting at a computer workstation for extended periods of time; and performing tasks with intermittent repetitive motions (such as typing). Also involves occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds; some exposure to risk of back injury from moving or lifting equipment or materials; and occasional risk of injuries from use of equipment on the job, temperature extremes, loud noises, and cuts/punctures.

Additional Job Descriptions

N/A Department: Integrated Services Shift: Days (United States of America) (inactive) Time Type: Full time Address: 2000 Ashland Drive City, State: Ashland, Kentucky

Culture

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.