Patient/Office Coordinator

UK King's Daughters; Ashland, Northern (KY, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

UK King's Daughters seeks a healthcare clerical professional to manage patient workflow with registration, scheduling, and pre-authorization. You’ll coordinate between patients and providers and support clinic documentation, contributing to a positive patient experience.

The role requires 2-3 years in a healthcare environment and a high school diploma or equivalent. This on-site position emphasizes accuracy, communication, and teamwork in a busy clinic setting.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of experience in a healthcare, clinical setting, or related area.
• Equivalent mix of education and paid experience may be considered.

Responsibilities

• Manages patient workflow operations including registration, pre-authorization, scheduling and insurance plan of care.
• Coordinates communication between patients, staff and providers to ensure smooth clinic operations.
• Supports office operations, documentation, and front desk oversight as applicable.
• Maintains professional teamwork and time management across multiple projects.

Education

High school diploma or equivalent experience

2-3 years healthcare experience

Equivalent combination of education and experience

Job description

Job Description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Summary

Responsible for managing patient workflow operations, including registration, pre-authorization, scheduling, and insurance plan of care. Performs routine and complex clerical and secretarial duties to support clinic functions. Coordinates communication between patients, staff, and providers. Ensures efficient office operations and accurate documentation. Supports overall clinic effectiveness and patient experience.

Essential Functions

• Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting follow-up calls, and obtaining pre-authorizations as appropriate.
• Assists in maintaining office supplies and equipment as needed.
• Maintains timely and appropriate communication with patients, families, and other individuals.
• Manages time effectively to serve multiple projects.
• Performs duties with self-motivation, independent judgment, and teamwork.
• Provides oversight, support, and accountability for all front desk functions performed by front office assistants, if applicable.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

2-3 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)
• G. Repetitive motion: 3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time)
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens: 2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors: N/A
• T. Combative/violent people: 2. Occasional (< 10% of the time)
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of back injury from moving, lifting, or positioning patients, equipment, or materials.

Additional Job Descriptions

N/A

Department

KDIP FAC UK Multispec Med Pl B Shift: Days (United States of America) (inactive)

Time Type

Full time

Address

2201 Lexington Avenue
City: Ashland
State: Kentucky

Company Information

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.