Wellness Experience Specialist | Flexible Schedule & Growth

Restore Hyper Wellness & Cryotherapy; Dedham (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule in a fun work env

Access to complementary and discounted

In-store services

Opportunity for growth

Job summary

Restore Hyper Wellness & Cryotherapy is seeking a friendly and motivated Wellness Representative to join our Newton, Dedham, and Hingham studios. You will be the first contact for clients, delivering excellent customer service while guiding guests to the right services and memberships.

We offer full-time and part-time roles, including weekends, with hourly earnings plus commissions. Join a fast-growing team that educates clients on Restore modalities and supports store operations.

Qualifications

• At least one year of customer service experience in a retail/service environment.
• Availability to work weekends.
• A love for health and wellness and a high degree of care and empathy.
• Excellent communication skills and sales skills.

Responsibilities

• Maintaining a professional and courteous relationship with every client
• Answering the phone and returning voicemails
• Booking, rescheduling and canceling appointments
• On-boarding new clients, obtain waivers, and create Client Profiles in our POS
• Checking-in and retailing out customer sessions on our POS
• Greeting customers and ushering them to their service of choice
• Administering all non-medical and non-specialty services
• Providing service tours, selling packages & memberships
• Executing opening and closing duties
• Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their goals
• Educate clients on the all Restore modalities
• When not with clients, assisting in other store operations: maintainingstore cleanliness, maintaining laundry upkeep, assisting in customer lead reach out, assist in community outreach, assist in creating store events, and assisting in social media efforts

Skills

Customer service

Sales skills

Communication skills

Empathy

Job description

Restore Hyper Wellness & Cryotherapy is seeking a friendly and motivated Wellness Representative to join our Newton, Dedham, and Hingham studios. You will be the first contact for clients, delivering excellent customer service while guiding guests to the right services and memberships.

We offer full-time and part-time roles, including weekends, with hourly earnings plus commissions. Join a fast-growing team that educates clients on Restore modalities and supports store operations.