Wellness Coordinator

Auberge Collection; Kennebunk (ME); On-site; USD 20,664 - 30,307; Full time

Job summary

WBI Operations LLC is seeking a Wellness Coordinator to enhance guest experiences in our spa and retail environment. You will schedule treatments, greet guests, assist with merchandise, and ensure spa areas are inviting and functional.

The role requires superb customer service, the ability to thrive in a fast-paced team, and strong communication. Previous luxury hospitality experience is preferred; combination of education and work experience is acceptable.

Qualifications

• Previous customer service experience in hospitality, spa or retail is required.
• Fast-paced environment with outgoing team.
• Excellent communication skills.
• Luxury hospitality experience preferred.
• Combination of education and work experience acceptable.

Responsibilities

• Maintain spa area spotless and common areas clean between appointments.
• Show knowledge of treatments and provide recommendations and suggestive selling.
• Process spa reservations, handle billing, and greet guests on arrival/departure from treatments.
• Support all aspects of retail: assist guests, display products, drive suggestive selling, and manage merchandising.
• Handle guest complaints promptly to ensure satisfaction, and communicate issues to management for inter‑departmental resolution.
• Use good judgment while performing duties, and maintain discretion and diplomacy.
• Ensure spa linens and garments are cleaned, folded, and maintained to the highest standards.
• Participate in all designated programs, meetings, and training sessions.

Skills

Customer service

Communication

Teamwork

Job description

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance guests’ visits, schedules treatments, meets and greets guests, sells merchandise, and ensures spa areas are inviting and functional.

• Maintain the spa area in a spotless condition and keep the common areas clean between appointments.
• Show comprehensive knowledge of all treatments and provide recommendation and suggestive selling.
• Process spa reservations, handle billing, and greet guests upon arrival and departure from their treatments.
• Support all aspects of retail: assist guests, display products, drive suggestive selling, and manage merchandising.
• Handle guest complaints promptly to ensure satisfaction, and communicate issues to management for inter‑departmental resolution.
• Use good judgment while performing duties, and maintain discretion and diplomacy.
• Ensure spa linens and garments are cleaned, folded, and maintained to the highest standards.
• Participate in all designated programs, meetings, and training sessions.

Qualifications

• Previous customer service experience in hospitality, spa/wellness, or retail is required.
• Ability to thrive in a fast‑paced environment with an outgoing team.
• Excellent communication skills.
• Luxury hospitality experience preferred.
• Combination of education and work experience is acceptable.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.