Wellness Coordinator

Mauna Lani; Kennebunk (ME); Presencial; USD 25.000 - 36.000; A tiempo parcial

Descripción de la vacante

Mauna Lani is seeking a Wellness Coordinator to enhance guest experiences in our spa and retail areas. You will schedule treatments, greet guests, and assist with merchandise sales and merchandising.

Join a fast-paced team and contribute to guest satisfaction while maintaining spa standards and professionalism. This role is part-time (15-25 hours per week) with opportunities to grow within the resort.

Formación

• Customer service experience in hospitality, spa, or retail.
• Ability to work in a fast-paced environment with an outgoing team.
• Excellent communication style and skills.
• Prior luxury hospitality experience preferred.
• Combination of education and work experience.
• Part Time (15 - 25 hours per week).

Responsabilidades

• Schedule treatments and greet guests.
• Sell spa merchandise and assist with merchandising.
• Maintain cleanliness of spa areas and common spaces between appointments.
• Process spa reservations and billing, assist guests on arrival/departure.
• Support guest relations and address complaints promptly.
• Maintain discretion and diplomacy in all duties.
• Support spa linen and garment upkeep to high standards.
• Participate in programs, meetings, and training.

Conocimientos

Customer service

Communication

Team player

Luxury hospitality

Education + Experience

Educación

Education & Experience mix

Descripción del empleo

Job Description

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on Spa areas.

• Maintain the Spa area in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards
• Participate in all designated programs, meetings, and training.

Qualifications

Qualifications

• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience
• Part Time (15 - 25 hours per week)

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.