Wellness Coordinator

White Barn Inn; Kennebunk (ME); On-site; USD 25,000 - 39,000; Part time

Job summary

White Barn Inn in Kennebunk, ME is seeking a Wellness Coordinator to create an exceptional spa and retail experience for guests. You will schedule treatments, greet guests, and assist with merchandise while maintaining spa areas.

The ideal candidate has hospitality or luxury retail service experience, strong communication, and the ability to upsell select treatments and products. This part-time role offers 15–25 hours per week and a collaborative, guest-focused team.

Qualifications

• Experience in customer service in hospitality, spa, wellness, or retail.
• Ability to work in a fast-paced team environment.
• Excellent communication skills.
• Previous luxury hospitality experience preferred.
• Combination of education and work experience.
• Part Time 15-25 hours per week.

Responsibilities

• Maintain spa area and common areas between appointments.
• Know all treatment aspects and ability to recommend and upsell.
• Process spa reservations, billing, and greet guests on arrival/departure.
• Support retail: guest assistance, product display, upsell, merchandising.
• Handle guest complaints promptly and communicate with management.
• Use good judgment and maintain discretion and diplomacy.
• Keep spa linens and garments clean and well-maintained.
• Participate in designated programs, meetings, training.

Skills

Customer service

Hospitality experience

Communication skills

Retail sales

Job description

Job Description

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on Spa areas.

• Maintain the Spa area in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards
• Participate in all designated programs, meetings, and training.

Qualifications

• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience
• Part Time (15 - 25 hours per week)

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.