Wellness Coordinator

Ontario Trillium Foundation; Gonzales (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cypress Physical Therapy in Gonzales is seeking a versatile Wellness Coordinator to join our team. You will assist therapists by explaining care plans, clarifying insurance, and educating patients on advanced PT tech.

You may also support front office duties to keep clinic operations smooth. The role involves administering wellness services, promoting programs, and assisting with patient treatments under licensed supervision.

Qualifications

• Bachelor's degree in health sciences or related field preferred.
• 6+ months experience in wellness/healthcare or customer service.
• Familiarity with physical therapy treatments and advanced therapy technologies preferred.
• Stretch certification preferred.

Responsibilities

• Explain personalized plans of care to patients and clarify insurance coverage.
• Operate wellness booking platform: booking, scheduling, payments, client management.
• Develop and promote wellness programs and workshops for long-term patient wellness.
• Administer wellness services including setup, activation, and space maintenance.
• Assist therapists with patient treatments and prepare equipment as needed.
• Support front office by scheduling appointments and managing patient records.

Skills

Customer service

Front office support

Education

Bachelor's degree in health sciences

Tools

Evergreen wellness platform

Job description

Cypress Physical Therapy is seeking a versatile Wellness Coordinator to join our Gonzales team. This role will assist physical therapists by explaining plans of care to patients, clarifying insurance coverage, and educating patients on advanced physical therapy technologies. In addition, the Wellness Coordinator may serve as a Physical Therapy Technician or assist with Front Office duties, contributing to a smooth and efficient clinic operation. The Wellness Coordinator is a non-licensed person who aids in the practice of physical therapy, and who at all times acts under the orders, direction, and on-site supervision of a licensed physical therapist or physical therapist assistant.

Key Responsibilities:

• Collaborate with physical therapists to explain personalized plans of care to patients, ensuring they understand their treatment goals and timeline.
• Operate the wellness booking platform including booking, scheduling, payment processing, client management and member management
• General understanding of the benefits and process of Evergreen Wellness services by assisting in developing and promoting wellness programs and workshops, encouraging healthy lifestyle habits for long-term patient wellness.
• Able to administer all wellness services, including cleaning, set-up and activation
• Ensure all wellness space ae maintained
• Complete understanding of all of wellness operations and maintenance
• Educate patients on the use and benefits of advanced physical therapy technologies (e.g., laser therapy, electrical stimulation, etc.) used in their treatment.
• Assist physical therapists with patient treatments as needed, including setting up treatment areas, preparing equipment, and helping patients perform exercises under supervision.
• Support front office personnel by scheduling appointments, managing patient records, handling incoming calls, and ensuring smooth patient check-ins and check-outs.
• Serve as a point of contact for patients, addressing questions and concerns about treatment plans, insurance coverage, and clinic services.
• Reports problems to Physical Therapists and Physical Therapy Assistants or other appropriate personnel

Qualifications:

• Bachelor's degree in health sciences, kinesiology, exercise science, or a related field (preferred).
• 6 months + of experience in a wellness, healthcare, or customer service roll (preferred).
• Familiarity with physical therapy treatments and advanced therapy technologies (preferred).
• Stretch certified (preferred)

Physical Demands:

• Stands, walks, and pushes most of the day with frequent lifting of 35 lbs and supporting patient