Wellness Concierge: Spa, Fitness & Retail Experience

The Lodge at Primland; Meadows of Dan (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Lodge at Primland in Meadows of Dan, Virginia seeks a Wellness Coordinator to enhance guest experiences in spa, fitness, and retail. You will schedule treatments, greet guests, and support product sales while maintaining a pristine wellness environment within a luxury mountain retreat.

The role emphasizes excellent communication, hospitality expertise, and the ability to collaborate with teams across departments to ensure guest satisfaction and smooth daily operations.

Qualifications

• Customer service experience in hospitality, spa, or retail settings.
• Ability to work in a fast-paced environment with an outbound team.
• Excellent communication style and skills.
• Luxury hospitality experience is preferred.
• Combination of education and work experience.

Responsibilities

• Schedule treatments and greet guests.
• Maintain spa and fitness areas in pristine condition.
• Knowledge of treatments and suggestive selling.
• Process spa reservations, billing, and guest check-ins/check-outs.
• Support retail operations: product display and merchandising.
• Handle guest complaints promptly and communicate with management.
• Participate in programs, meetings, and training.

Skills

Customer service

Hospitality

Sales & retail

Communication

Education

High school diploma or equivalent

Tools

Spa booking software

POS systems

Job description

The Lodge at Primland in Meadows of Dan, Virginia seeks a Wellness Coordinator to enhance guest experiences in spa, fitness, and retail. You will schedule treatments, greet guests, and support product sales while maintaining a pristine wellness environment within a luxury mountain retreat.

The role emphasizes excellent communication, hospitality expertise, and the ability to collaborate with teams across departments to ensure guest satisfaction and smooth daily operations.