Wellness Coordinator: Luxury Spa & Fitness Experience

The Lodge at Primland, Auberge Collection; Meadows of Dan (VA); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

The Lodge at Primland, Auberge Collection in Meadows of Dan, Virginia, seeks a Wellness Coordinator to create an exceptional spa, fitness, and retail experience for guests. You will schedule treatments, greet guests, and support retail initiatives while maintaining a pristine environment.

Join a luxury mountain retreat with world-class amenities, farming-to-table dining, and outdoor adventures. The role emphasizes guest satisfaction, collaboration with spa teams, and program participation.

Formación

• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience

Responsabilidades

• Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings, and training.

Conocimientos

Customer service

Hospitality

Spa & wellness

Retail sales

Descripción del empleo

The Lodge at Primland, Auberge Collection in Meadows of Dan, Virginia, seeks a Wellness Coordinator to create an exceptional spa, fitness, and retail experience for guests. You will schedule treatments, greet guests, and support retail initiatives while maintaining a pristine environment.

Join a luxury mountain retreat with world-class amenities, farming-to-table dining, and outdoor adventures. The role emphasizes guest satisfaction, collaboration with spa teams, and program participation.