Wellness Coordinator

The Lodge at Primland; Meadows of Dan (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Lodge at Primland in Meadows of Dan, Virginia seeks a Wellness Coordinator to enhance guest experiences in spa, fitness, and retail. You will schedule treatments, greet guests, and support product sales while maintaining a pristine wellness environment within a luxury mountain retreat.

The role emphasizes excellent communication, hospitality expertise, and the ability to collaborate with teams across departments to ensure guest satisfaction and smooth daily operations.

Qualifications

• Customer service experience in hospitality, spa, or retail settings.
• Ability to work in a fast-paced environment with an outbound team.
• Excellent communication style and skills.
• Luxury hospitality experience is preferred.
• Combination of education and work experience.

Responsibilities

• Schedule treatments and greet guests.
• Maintain spa and fitness areas in pristine condition.
• Knowledge of treatments and suggestive selling.
• Process spa reservations, billing, and guest check-ins/check-outs.
• Support retail operations: product display and merchandising.
• Handle guest complaints promptly and communicate with management.
• Participate in programs, meetings, and training.

Skills

Customer service

Hospitality

Sales & retail

Communication

Education

High school diploma or equivalent

Tools

Spa booking software

POS systems

Job description

Located on 12,000 acres in the heart of Virginia’s Blue Ridge Mountains, The Lodge at Primland, Auberge Collection is a majestic year-round mountain retreat with myriad outdoor adventure experiences. Guests can revel in the refined authenticity and natural beauty of the property, while enjoying luxury accommodations including cottages with sweeping vistas, Tree House suites, and a variety of rooms and suites located in the main Lodge. Resort amenities include the championship-caliber Highland Course, a full-service wellbeing retreat with an indoor pool and hot tub, state-of-the-art fitness center, theater, game room, a fully equipped observatory and an on-site astronomy team, an exceptional culinary program with five distinct farm-to-table experiences, and thrill-seeking outdoor adventure programming ranging from horseback riding to fly-fishing and beyond.

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas.

• Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments.
• Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
• Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
• Use good judgement and maintain discretion and diplomacy while performing job duties.
• Participate in all designated programs, meetings, and training.

Qualifications

• The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
• Ability to work in a fast-paced environment with an outgoing team.
• Possess excellent communication style and skills.
• Prior customer service experience/luxury hospitality experience preferred
• Combination of education and work experience

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.