Wellness Concierge & Membership Growth Specialist

Massage Envy; Chattanooga (TN); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Employee discount

Flexible schedule

Health insurance

Health savings account

Paid time off

Résumé du poste

Massage Envy Frazier is seeking a sales and customer service associate to greet clients, schedule services, and connect guests with massage, skincare, and retail options. You will help build member relationships and promote wellness programs in a friendly, fast-paced shop.

You will educate clients about services, book future appointments, and drive retail purchases while delivering an exceptional guest experience that reflects Massage Envy’s caring culture.

Qualifications

• Experience in sales and customer service roles.
• Ability to educate clients on services and memberships.
• Strong math and computer skills; confident handling cash.

Responsabilités

• Provide outstanding customer service by greeting clients, scheduling services, answering calls, addressing questions and concerns, and maintaining a safe and therapeutic environment.
• Promote total body care by educating clients on services, selling the Wellness Program, booking future services, and encouraging home-care retail purchases.
• Drive member retention through outreach via phone and email.
• Uphold Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Support workplace culture by recognizing team goals and building positive relationships.

Connaissances

Sales

Customer service

Retail knowledge

Cash handling

Formation

High school diploma or equivalent

Outils

POS system

Description du poste

Massage Envy Frazier is seeking a sales and customer service associate to greet clients, schedule services, and connect guests with massage, skincare, and retail options. You will help build member relationships and promote wellness programs in a friendly, fast-paced shop.

You will educate clients about services, book future appointments, and drive retail purchases while delivering an exceptional guest experience that reflects Massage Envy’s caring culture.