Wellness Concierge & Member Experience

6AM City, LLC; Wisconsin; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + commission on membership

Complimentary membership and 50% off  

Career growth in a positive team

Job summary

Degree Wellness seeks a friendly Wellness Associate to welcome guests and guide them through therapies like cryotherapy, red light, and IV drips. You’ll create a warm first impression and support members on their wellness journey.

Responsibilities include educating guests, advising on self-care routines, handling scheduling, phone inquiries, and POS transactions, while keeping the studio pristine and inviting. This is a front-line role focused on service excellence and community.

Qualifications

• Customer-focused service experience and a friendly demeanor.
• Experience in retail or sales helps with memberships.
• Interest in wellness and helping others is essential.
• Comfort with POS, scheduling, and phone systems.

Responsibilities

• Greet guests with positivity and professionalism, setting the tone for an exceptional experience.
• Educate members about services and recommend tailored self-care routines.
• Convert first-time guests into loyal members through consultative sales.
• Manage scheduling, handle phone inquiries, and process POS transactions.
• Keep the studio pristine, reset rooms, restock, and maintain a calming vibe.
• Support member retention with follow-up and personal touches.
• Collaborate with the team to create an energized, mission-driven environment.

Skills

Customer service

Retail sales

Sales mindset

Communication

Wellness interest

Tools

POS systems

Scheduling software

Phone systems

Job description

Degree Wellness seeks a friendly Wellness Associate to welcome guests and guide them through therapies like cryotherapy, red light, and IV drips. You’ll create a warm first impression and support members on their wellness journey.

Responsibilities include educating guests, advising on self-care routines, handling scheduling, phone inquiries, and POS transactions, while keeping the studio pristine and inviting. This is a front-line role focused on service excellence and community.