Wellness Concierge & Guest Experience Specialist

iCRYO - One Loudoun; Ashburn (VA); On-site; Full time

Job description

Job Summary:
We are seeking a motivated and enthusiastic Health and Wellness Specialist to join our team at iCRYO One Loudoun. This front-line role is essential to delivering exceptional guest experiences and supporting a variety of wellness services. The ideal candidate is passionate about health, has excellent customer service skills, and is eager to help others achieve their wellness goals.

Key Responsibilities:

• Greet and assist guests with enthusiasm and professionalism, creating a welcoming and supportive environment.

• Educate guests on available services including Cryotherapy, Red Light Therapy, IV Infusions, Body Sculpting, and more.

• Conduct consultations and help guide guests toward the right services and packages based on their individual goals.

• Manage guest check-in/check-out, scheduling, and payment processing using our center’s software platforms.

• Maintain cleanliness and sanitation standards throughout the center.

• Assist with marketing and outreach efforts, including promoting new services and seasonal specials.

• Support wellness services as needed (e.g., prepping rooms, assisting providers, setting up equipment).

• Participate in ongoing training to remain knowledgeable about products, protocols, and services.

Qualifications:

• Prior experience in health, wellness, fitness, or customer service is preferred.

• Excellent interpersonal and communication skills.

• Strong organizational skills and attention to detail.

• Ability to work in a fast-paced, team-oriented environment.

• Passion for health and wellness with a desire to learn and grow within the industry.

• Tech-savvy with the ability to learn new software systems quickly.

Schedule Requirements:

• Full-time position (40 hours per week).

• Must be flexible to work a mix of days, evenings, and weekends as needed to meet the needs of the center and our guests.

Benefits:

• Competitive hourly pay + commission.

• Discounts on wellness services and products

• Supportive and team-focused environment

• Opportunities for growth and advancement in the wellness industry