Wellness Concierge: Guest Experience & Spa Support

Bluestargolf; La Quinta (CA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

7 paid holidays

Sick leave

401(k) plan

Job summary

Trilogy at La Quinta is seeking a Wellness Attendant to assist wellness staff in delivering courteous service to members in the wellness area. Report to Wellness Director and ensure a high-quality BlueStar experience.

You will handle daily operations, greet members, maintain wellness spaces, demonstrate equipment, and promote wellness services while collaborating with the team to exceed guest expectations. Must be flexible to evenings and weekends.

Qualifications

• High School diploma or equivalent preferred.
• 1–3 years direct customer service and hospitality experience required.
• 1–3 years wellness related work experience preferred.
• Computer literate with proficiency in Microsoft Office.
• Knowledgeable in fitness club operations.
• Skilled in attentive customer service and calmly responding to guest concerns.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff, guests, and the community association.
• Must demonstrate initiative—ability to think, work, and make independent decisions, based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
• Valid driver’s license is required.

Responsibilities

• Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections and stocking, along with communicating facility maintenance needs.
• Replenishes supply of clean towels in Wellness areas throughout the shift.
• Inspects, maintains, cleans and organizes wellness areas.
• Demonstrates function of all Wellness equipment, proper use and techniques
• Welcome and provide a check-in for members and guests at the front desk, providing exceptional customer service and a desire to satisfy all customer inquiries and follow up.
• Provide feedback to managers about customer satisfaction and concerns to improve the overall operations.
• Develop in depth knowledge of all Wellness services and products, with the ability to promote them with enthusiasm to members and guests and support them in making choices for their wellbeing.
• Other duties and responsibilities may be assigned.

Skills

Customer service

Hospitality experience

Wellness experience

Communication skills

Initiative

Ability to work under pressure

Teamwork

Flexible schedule

Driver's license

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Trilogy at La Quinta is seeking a Wellness Attendant to assist wellness staff in delivering courteous service to members in the wellness area. Report to Wellness Director and ensure a high-quality BlueStar experience.

You will handle daily operations, greet members, maintain wellness spaces, demonstrate equipment, and promote wellness services while collaborating with the team to exceed guest expectations. Must be flexible to evenings and weekends.