Wellness Concierge & Customer Experience Lead

Restore Hyper Wellness; Northbrook (IL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly wage

Monthly incentive program

Complimentary wellness services

Discounted access to services

Job summary

Restore Hyper Wellness is seeking a Wellness Representative in Northbrook, IL to greet clients, assist with bookings, onboard new clients, and educate customers on services. You will tour the location, sell memberships, and maintain a safe and welcoming environment while embodying Restore’s values.

The role requires at least one year in retail customer service, strong communication, and collaboration skills, plus a passion for health and wellness.

Qualifications

• At least 1 year of customer service experience in a retail environment.
• Pursuing or holding a degree in kinesiology, exercise science, or a related field.
• Strong communication and collaboration skills.

Responsibilities

• Greet clients and assist them with Restore’s wellness services.
• Assist clients over the phone, manage voicemails and scheduling bookings.
• Onboard new clients by completing medical waivers and creating profiles in the POS system.
• Conduct store tours and sell service packages and memberships.
• Educate clients on Restore services, benefits, precautions, and at‑home care.
• Perform opening and closing procedures.
• Maintain a safe, clean, and secure environment for guests and staff.
• Serve as an expert on Restore products and services.
• Represent the brand in line with Restore’s values and mission.
• Foster a fun and engaging store culture where all team members are valued.

Skills

Customer service

Communication

Retail experience

Team collaboration

Health interest

Education

Degree in kinesiology/exercise science/ related field

Job description

Restore Hyper Wellness is seeking a Wellness Representative in Northbrook, IL to greet clients, assist with bookings, onboard new clients, and educate customers on services. You will tour the location, sell memberships, and maintain a safe and welcoming environment while embodying Restore’s values.

The role requires at least one year in retail customer service, strong communication, and collaboration skills, plus a passion for health and wellness.