Wellness Coaching Supervisor (Remote)

Direct Meds LLC; United States; Remote; USD 58,000 - 60,000; Full time

Job summary

Direct Meds LLC is seeking a Wellness Coaching Supervisor to oversee daily operations of the Wellness Coaching department from a remote location in the United States. The role leads Wellness Coaches, ensures quality and patient support, and drives program growth through new initiatives and improved processes.

Responsibilities include coaching and performance management, scheduling and workflow management, limited patient sessions, KPI monitoring, SOP development, and cross-team collaboration to

Qualifications

• Experience leading teams and coaching staff.
• Strong organizational and communication abilities.
• Experience tracking performance metrics and improving operations.
• Ability to balance leadership duties with administrative tasks and patient-facing work.
• Patient-centered approach with strong relationships.
• Proactive mindset for program development and process improvements.

Responsibilities

• Supervise, coach, and support Wellness Coaches through performance management, onboarding, training, and development.
• Manage daily workflows, scheduling, workload distribution, documentation, and patient follow-up for efficient operations.
• Conduct a limited number of patient coaching sessions and ensure proper documentation and issue resolution with clinical teams.
• Monitor KPIs, productivity, and quality assurance; identify gaps and drive improvements.
• Help build and evolve the Wellness Coaching program through new initiatives and scalable processes.
• Develop and maintain SOPs and training materials in collaboration with leadership.

Skills

Team leadership

Communication skills

Problem solving

Organizational skills

Performance metrics tracking

Scheduling tools experience

Documentation

Interpersonal skills

Project management

Tools

Scheduling software

Job description

Wellness Coaching Supervisor – Remote

Position: Wellness Coaching Supervisor – Remote
Department: Wellness Coaching
Employment Type: Full-Time
Schedule: Monday–Friday
Base Salary Range: $58,000-60,000 annually

_ Note: The base salary range above is a good-faith estimate of the minimum and maximum target for this position. Actual compensation may vary based on the candidate’s location, job-related skills, experience, and education. _

The Wellness Coaching Supervisor oversees daily departmental operations, team performance, and patient support while maintaining a limited patient coaching caseload. This role leads and develops Wellness Coaches, ensures quality and operational standards are met, and actively contributes to the growth and evolution of the Wellness Coaching program through new initiatives, improved processes, and strategic development.

What You’ll Do

• Supervise, coach, and support Wellness Coaches through performance management, onboarding, training, and ongoing professional development.
• Manage daily workflows, scheduling, workload distribution, documentation, and patient follow-up to ensure efficient and consistent operations.
• Conduct a limited number of patient coaching sessions, maintain required documentation, and resolve patient concerns in collaboration with clinical and internal teams.
• Monitor KPIs, productivity, and quality assurance results; identify performance gaps and implement improvements to meet departmental goals.
• Actively help build and evolve the Wellness Coaching program by identifying opportunities, developing new initiatives, improving services, and creating scalable processes to support long‑term growth.
• Develop and maintain SOPs and training materials while partnering with leadership and other departments to improve workflows and align on organizational priorities.

What We’re Looking For

Required

• Experience in team leadership, coaching, or people management.
• Strong organizational, communication, and problem‑solving skills.
• Experience monitoring performance metrics and improving operational processes.
• Ability to balance team leadership, administrative responsibilities, and patient‑facing work.
• Patient-centered approach with strong interpersonal and relationship‑building skills.
• Proactive mindset with the ability to identify opportunities and contribute to program development.
• Proficiency with digital scheduling, documentation, and communication tools.

Preferred Qualifications (Nice to Have)

• Wellness coaching certification or relevant wellness coaching training.
• Background in nutrition, dietetics, or nutrition education.
• Fitness industry experience or a background in exercise science, kinesiology, or physical fitness.
• Personal training certification or experience.
• Experience developing or expanding wellness, health coaching, or patient support programs.
• Familiarity with behavior change strategies, habit development, and motivational interviewing.

Measures of Success

• Achievement of departmental performance, productivity, and quality goals.
• Strong team performance, development, and accountability.
• Consistent, high‑quality patient support.
• Improved operational efficiency and effective implementation of processes.
• Meaningful contributions to the growth and long‑term development of the Wellness Coaching program.

Equipment Requirements

Candidates must have the following prior to their start date:

• A reliable personal laptop or desktop computer.
• A quality headset for virtual patient sessions and team meetings.
• High-speed internet connection.
• A professional, private workspace suitable for conducting patient sessions and managing team operations remotely.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.