Wellness Coach - Remote

Rippling, Inc.; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Fully remote position

Paid time off and company holidays

Career growth opportunities

Exposure to innovative therapies and

Meaningful patient relationships

Job summary

Direct Meds is seeking a Wellness Coach to provide ongoing, personalized support to patients through their health journey. This fully remote role involves conducting six coaching sessions daily, evaluating intake forms, and delivering non-clinical guidance on nutrition, activity, and habits.

The position requires strong communication, organization, and independent work in a fast-paced, remote environment, with access to Google Sheets and Zoho Notebook for documentation.

Qualifications

• Strong verbal and written communication skills with the ability to build trust and rapport with patients remotely.
• Ability to provide individualized wellness guidance while remaining within the non-clinical scope of the coaching role.
• Strong organizational skills and attention to detail.
• Ability to review patient information and translate it into actionable, easy-to-understand wellness recommendations.

Responsibilities

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day.
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance.
• Review patient intake forms and physical activity logs prior to sessions to prepare individualized coaching guidance.
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness.
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges that may affect their success.
• Coach with a patient-retention mindset by helping patients remain engaged and supported throughout their journey.
• Respond to team queue tickets and complete Wellness Referral outreach projects.
• Complete Wellness Reviews and conduct appropriate outreach to patients who may be experiencing little to no progress with their current wellness program.
• Request completed intake forms and confirm appointments with patients via email prior to scheduled sessions.
• Identify patients who may benefit from additional medications, supplements, or wellness solutions offered by DirectMeds and provide appropriate education regarding available options.
• Send individualized post-session follow-up emails outlining session highlights, successes, challenges, recommendations, and plans of action.
• Track session discoveries, outcomes, and plans of action in Google Sheets to support accurate reporting and program metrics.
• Document additional pertinent session information in Zoho Notebook.
• Collaborate with internal teams when patient needs require additional support or escalation.
• Maintain professional, compassionate, and consistent communication throughout every patient interaction.

Skills

Verbal communication

Written communication

Remote work

Organization

Multitasking

Google Sheets

CRM platforms

Tools

Google Workspace

Google Sheets

Zoho

CRM platforms

Job description

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.

Wellness Coach – Remote

Position: Wellness Coach – Remote
Hourly Pay Range: $24–26 per hour

Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

DirectMeds is seeking a Wellness Coach to provide ongoing, personalized support to patients throughout their health and wellness journey. Wellness Coaching serves as a key continuity-of-care resource for patients after prescription, helping address the non-clinical factors that can impact progress, adherence, motivation, and long-term success.

Wellness Coaches support patients from onboarding through reaching their goals and beyond. Rather than ending support once a patient reaches a milestone, coaches help patients maintain their progress, navigate plateaus, overcome barriers, and build sustainable habits for continued success.

What You’ll Do

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day.
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance.
• Review patient intake forms and physical activity logs prior to sessions to prepare individualized coaching guidance.
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness.
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges that may affect their success.
• Coach with a patient-retention mindset by helping patients remain engaged and supported throughout their journey.
• Respond to team queue tickets and complete Wellness Referral outreach projects.
• Complete Wellness Reviews and conduct appropriate outreach to patients who may be experiencing little to no progress with their current wellness program.
• Request completed intake forms and confirm appointments with patients via email prior to scheduled sessions.
• Identify patients who may benefit from additional medications, supplements, or wellness solutions offered by DirectMeds and provide appropriate education regarding available options.
• Send individualized post-session follow-up emails outlining session highlights, successes, challenges, recommendations, and plans of action.
• Track session discoveries, outcomes, and plans of action in Google Sheets to support accurate reporting and program metrics.
• Document additional pertinent session information in Zoho Notebook.
• Collaborate with internal teams when patient needs require additional support or escalation.
• Maintain professional, compassionate, and consistent communication throughout every patient interaction.

What We’re Looking For

Required

• Strong verbal and written communication skills with the ability to build trust and rapport with patients remotely.
• Ability to provide individualized wellness guidance while remaining within the non-clinical scope of the coaching role.
• Strong organizational skills and attention to detail.
• Ability to review patient information and translate it into actionable, easy-to-understand wellness recommendations.
• Comfortable discussing nutrition, physical activity, healthy habits, motivation, and lifestyle changes.
• Ability to support and motivate patients experiencing plateaus, setbacks, or stalled progress.
• Strong follow-up and documentation skills.
• Ability to manage multiple patient sessions, outreach responsibilities, and administrative tasks throughout the day.
• Comfortable working independently in a fast-paced, remote environment.
• Proficiency with computers, email, spreadsheets, and digital documentation platforms.

Preferred

• Previous experience in wellness coaching, health coaching, nutrition, fitness, patient support, healthcare, telehealth, or another patient-facing environment.
• Experience supporting patients through long-term health, wellness, or weight-management goals.
• Experience with patient retention, engagement, or ongoing care programs.
• Familiarity with Google Workspace, Google Sheets, Zoho, CRM platforms, or similar documentation systems.
• Knowledge of wellness programs, nutritional strategies, physical activity recommendations, GLP-1 medications, peptides, NAD+, supplements, or other wellness and longevity solutions.

Equipment Requirements

Candidates must have the following prior to their start date:

• A quality headset for virtual patient sessions and meetings.
• High-speed internet connection.
• A professional, private workspace suitable for conducting patient sessions remotely.

What We Offer

• Competitive compensation.
• Comprehensive benefits package, including Health, Dental, and Vision.
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies and programs in health, wellness, and longevity.
• The opportunity to build meaningful, ongoing relationships with patients and support their long-term success.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.