Wellness Clinic Operations Manager

Forum Health; Greenville (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Job summary

Forum Health is seeking a Medical Office Manager to lead non-clinical operations and administer human resources for the designated practice. You will oversee patient flow, scheduling, billing and compliance while maintaining profitability and high-quality care.

The role requires a Bachelor’s degree in health care or related field, 5+ years of experience with 2+ years in supervision, and strong communication skills. Salary ranges from $55,000 to $70,000 plus benefits. Equal opportunity employer.

Qualifications

• Bachelor's degree in health care administration, business administration, or a related field.
• Minimum of 5 years of experience, 2 years in a supervisory or management position.
• Excellent communication and people skills.

Responsibilities

• Responsible for the financial management and financial performance of the medical practice to maintain a state of profitability and growth.
• Responsible for the day-to-day operations of the medical practice.
• Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
• Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
• Oversee appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators and analyzing processes to improve practice performance.
• Assist in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Supervises inventory, ordering and control of all medication, supplies, and equipment needed to deliver practice services.
• Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
• Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
• Coordinates internal and external meetings and conference attendance.
• Analyzes data from practice to evaluate trends in growth and productivity
• Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.
• Travel as needed to meet business objectives (estimated travel up to 15%).

Skills

Leadership

Communication

Staff management

Customer service

Data analysis

Education

Bachelor''s degree in health care administration or related field

Tools

Billing software

EMR/EHR systems

Job description

Forum Health is seeking a Medical Office Manager to lead non-clinical operations and administer human resources for the designated practice. You will oversee patient flow, scheduling, billing and compliance while maintaining profitability and high-quality care.

The role requires a Bachelor’s degree in health care or related field, 5+ years of experience with 2+ years in supervision, and strong communication skills. Salary ranges from $55,000 to $70,000 plus benefits. Equal opportunity employer.