Medical Office Manager

Forum Health; Greenville (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Health Insurance

Paid Time Off

Dental Insurance

Vision Insurance

Job summary

Forum Health is seeking a Medical Office Manager to lead non-clinical operations and administer human resources for the designated practice. You will oversee patient flow, scheduling, billing and compliance while maintaining profitability and high-quality care.

The role requires a Bachelor’s degree in health care or related field, 5+ years of experience with 2+ years in supervision, and strong communication skills. Salary ranges from $55,000 to $70,000 plus benefits. Equal opportunity employer.

Qualifications

• Bachelor's degree in health care administration, business administration, or a related field.
• Minimum of 5 years of experience, 2 years in a supervisory or management position.
• Excellent communication and people skills.

Responsibilities

• Responsible for the financial management and financial performance of the medical practice to maintain a state of profitability and growth.
• Responsible for the day-to-day operations of the medical practice.
• Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
• Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
• Oversee appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators and analyzing processes to improve practice performance.
• Assist in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Supervises inventory, ordering and control of all medication, supplies, and equipment needed to deliver practice services.
• Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
• Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
• Coordinates internal and external meetings and conference attendance.
• Analyzes data from practice to evaluate trends in growth and productivity
• Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.
• Travel as needed to meet business objectives (estimated travel up to 15%).

Skills

Leadership

Communication

Staff management

Customer service

Data analysis

Education

Bachelor''s degree in health care administration or related field

Tools

Billing software

EMR/EHR systems

Job description

At Forum Health, we’re not your typical healthcare practice. We’re passionate about helping people take control of their health through a preventative and integrative approach. Our patients aren’t just coming in for a quick fix - they’re looking for guidance, transformation, and lasting wellness. From nutrition to functional medicine and sexual health, we’re here to make a real difference.

Summary

The Medical Office Manager position is a critical role for the medical practice. This position supports a wide range of human resource functions by providing front line response, oversight of daily non-clinical practice operations, and the patient flow of the designated practice. The Medical Office Manager engages in leadership decisions to ensure the continued delivery of high-quality patient care and engagement while maintaining a state of profitability and growth, and compliance with government regulations. This position is responsible for the management of office administrative personnel and engagement with office medical staff personnel.

Schedule

Monday - Friday

Key Responsibilities (other duties may be assigned)

• Responsible for the financial management and financial performance of the medical practice to maintain a state of profitability and growth.
• Responsible for the day-to-day operations of the medical practice.
• Supervises and ensures adherence to Company culture, policies, procedures, and standards regarding quality assurance, customer service, registration, financial counseling, productivity, confidentiality, data entry, record retention, charting, billing and collection, cash posting, and the physical facility.
• Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical staff leadership.
• Oversee appropriate scheduling of customer visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation.
• Accountable for internal and external customer service, including troubleshooting when there is a complaint, and proactive process improvement address.
• Develops and maintains productive relationships through effective and timely communication.
• Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators and analyzing processes to improve practice performance.
• Assist in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high-performing team.
• Supervises inventory, ordering and control of all medication, supplies, and equipment needed to deliver practice services.
• Ensures compliance with all federal, state and local regulations related to the operations of the medical practice.
• Ensures compliance with HIPAA, OSHA, labor laws, and confidentiality policies in dealing with customers and staff.
• Coordinates internal and external meetings and conference attendance.
• Analyzes data from practice to evaluate trends in growth and productivity
• Recommends and develops new approaches, policies, and procedures to continually improve the efficiency of the practice and the services performed.
• Travel as needed to meet business objectives (estimated travel up to 15%).

What You’ll Bring

• Bachelor's degree in health care administration, business administration, or a related field
• Minimum of 5 years of experience, 2 years in a supervisory or management position.
• Excellent communication and people skills.
• Preference will go to candidates with over 6 years of experience, knowledge, and experience in all aspects of billing, regulations related to Medicare, Medicaid, and commercial insurance, and HIPAA and labor law.
• A passion for customer service and living a life dedicated to health & wellness a plus.
• Salary: The annual base salary for this position is $55,000 - $70,000 annually. Annual base salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and or licensures. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations
• Annual Performance Bonus: Eligible for an annual performance-based bonus upon achievement of established key performance indicators (KPIs).
• Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Life Insurance, Vision Insurance, Paid Time Off
• Visa Sponsorship: Applicant must be authorized to work in the United States without the need for sponsorship now or in the future.

Why Join Us

You’ll join a collaborative, growth-oriented organization that’s redefining healthcare through innovation and compassion. We offer competitive compensation, benefits, and the opportunity to make a meaningful impact every day.

All candidates must successfully complete and consent to a pre-employment background check and drug screening as a condition of hire.

We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status in accordance with applicable federal, state, and local laws.

Third-party agencies

Forum Health is currently managing all recruiting in-house and is not partnering with external staffing or recruiting agencies. Any unsolicited resumes or candidate submissions from third parties will be considered the property of Forum Health.