Wellness Center - Reception Desk Attendant (Part-time)

Norwegian American Hospital; Chicago (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

Humboldt Park Health is seeking a part-time Reception Desk Attendant for their Wellness Center in Chicago. The role involves greeting members and guests, managing appointments, and selling services while ensuring a welcoming atmosphere.

The ideal candidate has a high school diploma, customer service experience, and excellent communication skills. CPR and First Aid certification is required. This position is integral in maintaining the center's high customer satisfaction standards.

Qualifications

• Previous customer service experience preferred.
• Ability to maintain composure under pressure.
• CPR and First Aid certification required.

Responsibilities

• Provide customer service and information at the reception desk.
• Promote and sell ancillary services to guests.
• Schedule appointments and manage guest check-ins.

Skills

Customer service skills

Communication skills

Listening skills

Computer proficiency

Education

High School Diploma or GED

Job description

Wellness Center - Reception Desk Attendant (Part-time)

Job Category: Administrative Requisition Number: WELLN003966

Posted: May 13, 2026

Full-Time On-site Chicago, IL 60622, USA

Job Details

Description

Position Summary:

The Reception Desk Attendant is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. The Reception Desk Attendant ensures that everyone entering the Wellness Center is greeted with a smile and exceptional customer service to create an inviting and welcoming atmosphere.

Primary Duties:

• Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, check in guests/members for all scheduled appointments, accept member feedback, accept and return lost/found items, guest/member check in, and the provision of information pertaining to all scheduled events, programming, and classes including sign up and fees if applicable.
• Promote and sell ancillary services such as personal training, massage therapy, medically integrated programming and nutrition services.
• Schedule appointments, take cancellations and make reminder phone calls.
• Follow all opening and closing procedures, proper knowledge of check and credit card policies and cash drawer policies.
• Effective radio/overhead communication with all departments as needed.
• Seek to achieve established member service satisfaction scores as determined by the membership survey results.
• Represent Humboldt Park Health in a positive and professional manner.

Position Requirements:

• High School Diploma or GED.
• Previous customer service experience preferred.
• Exhibit excellent written and verbal communication skills.
• Demonstrate exceptional listening and customer service skills; be social, outgoing, and friendly.
• Maintain composure and act appropriately in moments when multiple unexpected challenges arise concurrently.
• Maintain good health and physical strength, remaining on your feet for the majority of the workday, and capable of working without physical restrictions.
• Possess a passion for fitness, health, athletics, and wellness. Enthusiastic, professional, and genuine demeanor.
• Computer proficiency as it relates to the job.
• CPR and First Aid certification required.
• Ability to speak Spanish is a plus.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.