Member Services Associate

Power Wellness; Huntley (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Power Wellness at Northwestern Medicine Huntley Health & Fitness Center seeks a Member Services Associate to deliver top-tier member and guest service at the front desk, handle enrollment procedures, and recruit and retain members with upselling of ancillary services.

The role involves cash handling, POS transactions, and balancing drawers, with CPR/AED certification required within 90 days. The position supports a Tuesday 12pm-7pm shift and other shifts as needed.

Qualifications

• Customer service experience preferred.
• Sales experience preferred.
• CPR/AED certification required within 90 days of hire.
• Stand for 3–6 hours per shift.
• High School diploma or GED preferred.

Responsibilities

• Oversee service desk operations including opening/closing, phones, guest registration, and fees.
• Promote and sell memberships and ancillary services (training, massage, nutrition).
• Schedule appointments via Compete software and manage reminders and cancellations.
• Balance cash drawers and handle credit/debit policies and cash handling procedures.
• Enroll members via contracts, collect signatures and payments, and provide member handbook.
• Communicate across departments via radio as needed.
• Aim for customer satisfaction metrics (surveys, secret shops).
• Maintain an average of 5 shifts per month.

Skills

Customer service

Sales

Cash handling

POS transactions

Enrollment procedures

Education

High School diploma or GED

1 year certificate from college or technical school

Tools

Compete core software

POS system

Job description

Position Title: Member Services Associate

Location: Northwestern Medicine Huntley Health & Fitness Center

Hourly Rate: $15.00

Shifts Available

Tuesday 12pm-7pm

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities

• 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• 6. Effective radio communication with all departments as needed.
• 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• 8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
• 9. Must be able to stand for length of shift (generally 3-6 hours at a time).
• 10. Other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.