Wellness Center Concierge

Omega Institute for Holistic Studies; Town of Rhinebeck, New York (NY, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Omega Institute seeks a Wellness Concierge for a seasonal role ensuring exceptional customer service in a dynamic wellness environment. This role involves providing information on services, optimizing guest experiences, and upholding service standards within the Wellness Center. Candidates should be communicative, detail-oriented, and comfortable in a fast-paced setting.

Benefits

Indoor housing

Three meals daily

Access to holistic education programs

Qualifications

• Experience in a wellness center or spa preferred.
• Technical proficiency using computers and learning software systems.
• Ability to manage tasks in a fast-paced environment.

Responsibilities

• Act as the first point of contact for guests and ensure a welcoming experience.
• Manage booking processes and promote wellness services.
• Handle POS transactions and maintain customer service standards.

Skills

Communication

Customer Service

Attention to detail

Conflict Resolution

Team collaboration

Tools

Excel

Word

Cenium

Job description

This is a residential seasonal position beginning in Early May through October 2025.

The Omega Seasonal Team Experience

Omega’s seasonal team experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning oriented environment.

• Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause.
• Learn and Grow – Enjoy access to specially designed Holistic Education Program classes, trainings, and events.
• Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities .
  
  

Seasonal Staff Commitment

We seek individuals who are professional and committed to providing exemplary work in support of our mission , who can live in community harmoniously, and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal Staff members represent Omega as excellent stewards of professional and compassionate service. The work and customer service that they provide are an integral part of their time here. Every interaction staff have with fellow team members, participants, teachers, and colleagues are at the heart of creating the Omega experience.

Summary

The Omega Wellness Center is Omega’s campus ‘spa’, offering a variety (over 45) services, e.g. massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high-volume center and requires that staff are able handle a fast-paced work environment – answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way.

The Wellness Concierge is a guest’s first point of contact, and they help set the tone for a guest’s Wellness experience. Wellness Concierge are expected to act as a consultant/‘expert’ in all services provided, and the skill set of each provider, to ensure the highest quality of customer care.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of all Wellness Center services, individual provider skill sets, hours of operation and Omega campus events
• Ability to optimize the booking process by understanding guest type, workshop schedules, campus events and daily schedules, meal times and Wellness Center promotions
• Proficient navigation of Cenium (booking software), credit card machines and phones
• Promoting multiple bookings and products to ensure a richer and more memorable guest experience
• Processing all point of sale (POS) transactions (services and upgrades, tips and retail)
• Acknowledge, greet and welcome guests
• Anticipate and address guests' questions and concerns, using clear and precise communication, and possess a willingness to find the correct information when unsure of the correct answer
• Approach all encounters in a friendly, warm, and professional manner
• Daily tasks: checking in guests, managing guest flow in waiting area(s), calling guest no-shows, monitoring Wellness email inbox, cleaning, folding linens, etc.
• Uphold all Wellness Center policies and procedures, including cancellation policy
• Handle guest’s private information with a high level of trust and confidentiality
• Receiving and noting any guest, or Provider, complaints, and notifying Manager when they occur
• Other duties as required by Supervisor
  
  

Supervisory Responsibility

N/A

Work Details

• This position functions in Omega’s Wellness Center.
• This is a full time position.
• The dress code is business casual, staff’s appearance should be clean and professional. Denim (pants, skirts, shorts that are clean and free from rips) and open-toed shoes are permissible. Tops should be plain, without logos or images.
  
  

Physical Requirements

• Ability to frequently move items that weigh 20-50 pounds for various needs.
• Ability to remain in a stationary position 50% of the time.
• Ability to traverse a hilly campus in diverse weather conditions.
• Ability to position self to perform diverse job tasks as necessary.
• Ability to communicate information and ideas so others will understand, and ability to exchange accurate information in these situations.
• Ability to observe details at close range.
  
  

Required Experience/Qualities

• Wellness Center/Spa experience preferred.
• Technical proficiency – comfortable using computers, proficient in Excel and Word and ability to learn complex software systems
• Strong communication skills – able to clearly convey information verbally and/or in writing, actively listen and provide thoughtful responses
• Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment
• Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, shows empathy and remains patient in stressful situations
• Team collaboration – works well with others to ensure a seamless guest experience
• Shows initiative - completes background tasks without needing to be asked
• Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly
• Comfortable with cleaning tasks, e.g., trash removal, vacuuming, folding linens, etc.
  
  

Compensation

Seasonal staff work full-time, from May through October . Seasonal staff receive a compensation package that includes:

• Wage
• Indoor housing
• Three delicious meals per day in our mostly vegetarian Dining Hall
• Access to Omega’s team member benefits
• This compensation package is at minimum equivalent to the New York State minimum wage.
  
  

Before submitting your application , please read our Frequently Asked Questions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.

Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement.

Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment