Service Concierge

The James Allen Companies Inc; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Concierge to enhance customer and retail partner experiences. In this role, you'll leverage your relationship skills and problem-solving abilities to ensure exceptional service delivery. With opportunities for professional development, a transparent culture, and a competitive salary package, it's a chance to grow within a vibrant organization that values integrity and collaboration.

Benefits

Transparent and fun company culture

Competitive salary

World-class benefits (medical, life & vision)

Dental reimbursement plan

Paid maternity or paternity leave

Unlimited vacation policy

Reimbursement for Professional Development

Company offsites

Challenging & rewarding work

Qualifications

• 2-5+ years of service experience required.
• Exceptional verbal and written communication skills.
• Ability to collaborate with others to achieve set goals.

Responsibilities

• Facilitate great customer experiences for customers and retail partners.
• Communicate with customers empathetically to resolve questions.
• Serve as voice of customer and understand their needs and pain points.

Skills

Problem solving

Relationship development

Bilingual (English and Spanish)

Communication

Time management

Education

Bachelor’s degree or comparable experience

Job description

ABOUT THIS POSITION

The Service Concierge position combines wonderful relationship skills with strong problem solving and business acumen. The primary responsibility and goal of this role is to work with our customers and retail partners to ensure they have the very best experience with concierge service and lightning fast results. You will be excited by the interaction with happy customers and business partners while helping them navigate through a frictionless experience. Your positive enthusiasm will be infectious and you are encouraged to try new approaches to drive results. We are all about the learnings, and believe in rapid tests to create better outcomes.

How you contribute:

• Facilitate great customer experiences for our customers and retail partners
• Empathetically communicate with customers over email, phone, chat, and text to resolve questions and make them feel confident in working us
• Answer phone calls from both customers and partners, triage, and help resolve their needs
• Help develop & implement new tests to drive better outcomes
• Provide ideas & feedback to product & engineering teams
• Effectively leverage our platform and systems to optimize performance and process
• Serve as voice of customer, understanding customers’ needs and pain points and help translate expectations and identify trends that affect strategic decision

Why you’ll kill it in the position:

You’re an ambitious individual who embraces the agile work atmosphere of a growth-oriented organization. Ultimate success will be measured by delivering on commitments, exceeding goals, and achieving both with integrity and respect for partners, customers and co-workers. Other attributes include:

• Great problem solving skills & business acumen
• You love to develop relationships and help others
• You are empathetic, diligent, and detailed oriented
• A friendly demeanor that makes others feel great
• Professionalism, patience, and a people first attitude
• Exceptional verbal and written communications skills
• Strong time management capabilities
• Self starter that is comfortable in a high energy and vibrant company environment
• 2-5+ years of service experience
• Bilingual English and Spanish
• The ability to collaborate with others to achieve set goals
• Thorough, persistent, and willing to put in the extra effort to achieve goals.
• Bachelor’s degree or comparable experience

What we’ll bring:

• Transparent and fun company culture
• Competitive salary
• Agile process, but not at the expense of proper planning
• World-class benefits (medical, life & vision)
• Dental reimbursement plan
• Paid maternity or paternity leave
• Unlimited vacation policy
• Reimbursement for Professional Development
• Remote employment option
• Company offsites
• Challenging & rewarding work