CONFERENCE CENTER CONCIERGE

Flik Hospitality Group; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent hospitality firm is seeking a Conference Center Concierge to engage clients, guests, and employees. The ideal candidate will showcase exceptional service skills, maintain client relationships, and ensure a smooth operation of conference events. The role demands a proactive approach, professional demeanor, and a commitment to high standards of hospitality.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• 5 years of hospitality experience in corporate or fine dining settings.
• Ability to provide 5-star service to clients and guests.
• Strong knowledge of building operations and emergency procedures.

Responsibilities

• Serve as first point of contact and manage visitor greeting process.
• Conduct site inspections and maintain conference center appearance.
• Assist with meeting room bookings and manage on-floor activities.

Skills

Hospitality Experience

Communication Skills

Organizational Skills

Problem Solving

Education

Associates degree or equivalent professional work experience

Job description

Join to apply for the CONFERENCE CENTER CONCIERGE role at Flik Hospitality Group

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Join to apply for the CONFERENCE CENTER CONCIERGE role at Flik Hospitality Group

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Conference Center Concierge will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception and conference center, and will display an energetic, friendly, and approachable demeanor always. Ability to provide Exceptional Service and engage everyone. Proactive, friendly, Smiling and willing to go the extra mile in every transaction. Become the benchmark for Hospitality.

Flik Hospitality Group

Salary: $31-$36 / hour

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Conference Center Concierge will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the reception and conference center, and will display an energetic, friendly, and approachable demeanor always. Ability to provide Exceptional Service and engage everyone. Proactive, friendly, Smiling and willing to go the extra mile in every transaction. Become the benchmark for Hospitality.

Key Responsibilities:

• Develop and maintain an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
• Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.
• Act as first point of contact for all activities and emergencies, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
• Conduct overall room appearance site inspection and work with Building Operations to maintain facilities.
• Work with Reception team to deliver Exceptional Service.
• Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages.
• Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
• Answer telephone calls, direct calls, and manage message receipt and delivery process
• Manage and maintain all conference center, training, and meeting materials.
• Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food, and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
• Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
• Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
  
  

Preferred Qualifications:

• 5 Years of Hospitality experience in either Corporate, Hotel or Fine Dining Restaurant.
• The right candidate will demonstrate a high level of hospitality experience and be able to always maintain the professional standards.
• Associates degree or equivalent professional work experience
• A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.
• Excellent oral and written communication skills.
• Excellent organizational skills, with the ability to work under pressure, prioritize, and multitask.
• Strong computer skills and knowledge of office technology / equipment.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
  
  

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1435194

Flik Hospitality Group

JEANNE M LANE

[[req_classification]]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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