Wellness Attendant

Mauna Lani; Waimea/Kamuela (HI); On-site; USD 10,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Wellness Attendant, der für ein unvergessliches Spa-Erlebnis sorgt. In dieser Rolle sind Sie das Gesicht des Spas und bieten unseren Gästen einen nahtlosen Empfang und eine angenehme Abreise. Sie werden die Gäste mit Aloha begrüßen, ihnen Informationen zu unseren Angeboten geben und sicherstellen, dass alle Bereiche des Spas sauber und gut organisiert sind. Wenn Sie eine Leidenschaft für Wellness und hervorragende Kundenservicefähigkeiten haben, ist diese Gelegenheit genau das Richtige für Sie, um Teil eines erstklassigen Spa-Teams zu werden.

Qualifications

• Hochschulabschluss oder gleichwertige Ausbildung erforderlich.
• Muss CPR/AED und Erste-Hilfe-Zertifizierung innerhalb von 60 Tagen erwerben.

Responsibilities

• Begrüßen Sie alle Gäste mit Aloha und bieten Sie persönlichen Service.
• Verwalten Sie Spa-Reservierungen und Änderungen per Telefon, E-Mail und persönlich.
• Halten Sie die Sauberkeit und Organisation in allen Bereichen des Spas aufrecht.

Skills

Kundenservice

Gastfreundschaft

Verkauf

Education

High School Diploma

Job description

Job Description

The base salary range for this position is $21.00 - $22.50 hourly plus commission.

Be the author of an inspiring health and wellness adventure for our best-in-class Spa & Fitness centers. Our Wellness Attendant will provide our spa guests with a seamless arrival and departure experience. He or she will provide information on all inquiries, coordinate guest requests/appointments, and maintain the cleanliness of the area. This role is the face of our spa and sets the tone for an exceptional experience. The successful candidate will be warm, welcoming, passionate about wellness, and possess excellent customer service skills. This is a casual position.

• Greet all guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
• Provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest’s needs and desires.
• Assist guests with spa reservations, changes, and cancellations via phone, email, and in person.
• Perform opening and closing procedures as per checklists.
• Assist in all areas of daily spa operation.
• Handle billing and payments for spa services and retail transactions.
• Be knowledgeable about hotel facilities and services, including hours of operation for all departments.
• Check-in guests, provide detailed tours of locker room facilities, and issue spa lockers to those enjoying spa treatments.
• Check-in guests and provide detailed tours of fitness facilities.
• Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms, and fitness facilities at all times.
• Ensure relaxation area, men’s and women’s locker rooms (including restrooms and showers), and fitness facilities are fully stocked with guest supplies and amenities at all times.
• Participate in training sessions, communications, and planning meetings.
• Handle guest complaints and concerns with ownership and show initiative in rectifying the situation.

Qualifications:

• High School Diploma or equivalent education and experience providing the required knowledge, skills, and abilities.
• Must obtain CPR/AED and First Aid certification within 60 days of employment.
• Background in hospitality, spa and wellness, customer service, administrative roles, sales, office management, or guest relations is preferred.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property is unique but shares a crafted approach to luxury, bringing the essence of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With locations across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Visit aubergeresorts.com to learn more. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. We provide equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.