Wellness Attendant

ECU Health; Ahoskie (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

ECU Health Roanoke-Chowan Hospital is seeking a Wellness Attendant to assist with customer service, membership and child care services at the Wellness Center. You will greet members, answer calls, schedule appointments and process enrollment.

The role requires CPR certification and a high school diploma; evening and weekend shifts are expected; full-time opportunities with competitive pay and a commitment to patient and member experience.

Qualifications

• Provide high-quality customer service to patients, members and guests.
• Communicate effectively in person, by phone and email.
• Perform data entry and POS transactions accurately.

Responsibilities

• Provides high-quality and efficient customer service to patients, members and guests of the wellness center from the service desk setting.
• Promotes and holds members and guests accountable to policies and behavior expectations.
• Facilitates membership and program sales, enrollment and related transactions.
• Appointment scheduling, check in/out of members and guests, and data entry tasks.
• Provide direct care to children in accordance with wellness center policies and procedures.
• Performs opening & closing duties and monitors facility safety and cleanliness.

Skills

Customer service

Communication

Data entry

POS systems

Member engagement

Education

High School Diploma

Tools

Microsoft Office

Club management software

Job description

Position Summary The ECU Health Wellness Attendant assists with high quality, safe and efficient customer service, membership, and child care services of the ECU Health Wellness Center.

Responsibilities

• Provides high-quality and efficient customer service to patients, members and guests of the wellness center from the service desk setting.
• Communicates warmly and effectively with patients, members and guests in person, by phone and email.
• Answers incoming calls and makes outbound calls to members.
• Conducts tours, effectively promotes programs, services and memberships.
• Facilitates membership and program sales, cancels, holds and related transactions.
• Facilitates service recovery.
• Provides general information related to wellness center operations, membership, programs & services.
• Promotes and holds members and guests accountable to policies and behavior expectations.
• Accurately and efficiently perform tasks using club management and Microsoft office software.
• Check in/out of members and guests
• Point of sale transactions
• Appointment scheduling
• Membership and program enrollment
• Enter/edit member and guest profile information
• Perform assigned data entry tasks
• Provide direct care to children in accordance with wellness center policies and procedures.
• Able to communicate with and engage with child members & guests to provide high quality service and an enjoyable experience.
• Able to communicate with parents/guardians of children regarding special needs, behavior concerns and safety incidents.
• Actively engages members and guests during exercise to motivate, provide encouragement, navigate to resources, and ensure a positive experience.
• Provide basic instruction on equipment use.
• Monitors facility for safety and cleanliness.
• Completes assigned cleaning and disinfection tasks.
• Assist with member and guest programs & events.
• Performs opening & closing duties

Minimum Requirements

• Nationally Recognized CPR Certification (AHA, Red Cross, NSC, ASHI)
• High School or Equivalent (GED) or higher

Pay Range

$16.00 - $21.12

Other Information

Shift Expectations: Evening rotating shifts and weekends

ECU Health

About ECU Health Roanoke-Chowan Hospital

ECU Health Roanoke-Chowan Hospital is a 114-bed community hospital located in Ahoskie. Serving four nearby counties, the 15-bed emergency department sees approximately 18,000 patients per year. ECU Health Roanoke-Chowan Hospital provides a wide range of health services, including medical, surgical and radiation oncology. In addition, the Wound Healing and Pain Management clinics serve as referral centers for neighboring ECU Health hospitals and providers.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.