Well-Being Coach

VOLUNTEERS OF AMERICA TEXAS PROPERTY MANAGEMENT; Dallas (TX); On-site; USD 48,000 - 76,000; Full time

Job summary

VOLUNTEERS OF AMERICA TEXAS PROPERTY MANAGEMENT seeks a Well-Being Coach to support older adults in senior housing by promoting health, wellness, social connection and aging with dignity. The role provides wellness coaching, health education, care coordination and resource navigation to improve residents’ physical, emotional and social well-being.

You will deliver individual and group coaching, plan activities, connect residents with healthcare and community resources, coordinate referrals and

Qualifications

• Bachelor’s degree in social work, Public Health, Psychology, Human Services, or related field; at least 2 years of experience with older adults or in community-based health or social services.
• Experience facilitating groups or leading educational activities.
• Bilingual English/Spanish preferred.
• Valid Texas Driver’s License and clean MVR.

Responsibilities

• Delivers individual and group wellness coaching and education.
• Plans and facilitates health, wellness, and social engagement activities.
• Connects residents with healthcare, behavioral health, and community resources.
• Coordinates referrals and follow up on resident needs and goals.
• Maintains accurate documentation and assists with program reporting.
• Tracks participation and program metrics to meet requirements.
• Participates in required training and meetings.
• Supports residents in accessing medical, nutritional, behavioral health, and social services.

Skills

Wellness coaching

Care coordination

Group facilitation

Relationship building

Cultural sensitivity

Confidentiality

Documentation & reporting

Organizational skills

Teamwork

Strategic thinking

Education

Bachelor’s degree in social work, Public Health, Psychology, Human Services, or related field

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Job Summary: The Well-Being Coach supports older adults living in senior housing communities by promoting health, wellness, social connection, and healthy aging. This role provides wellness coaching, health education, care coordination, and resource navigation to help residents improve their physical, emotional, and social well-being.Essential Duties and Responsibilities include the following. Other duties may be assigned.Delivers individual and group wellness coaching and education.Plans and facilitates health, wellness, and social engagement activities.Connects residents with healthcare, behavioral health, and community resources.Coordinates referrals and follow up on resident needs and goals.Maintains accurate documentation and assist with program reporting.Collaborates with Service Coordinators, Community Administrators, and community partners.Supports residents in accessing medical, nutritional, behavioral health, and social services.Monitors resident progress and provide follow-up support to address barriers and promote successful outcomes.Documents resident interactions, activities, referrals, and outcomes in required systems.Tracks participation and program metrics to meet organizational and grant requirements.Assists with program reports, case reviews, and quality improvement activities.Works closely with Service Coordinators, Community Administrators, healthcare providers, and community partners.Participates in required training, team meetings, and ongoing professional development.Maintains compliance with organizational policies and applicable regulatory requirements.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.Supervisory ResponsibilitiesThis position does not have direct organizational supervisory responsibilitiesWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.OtherTime commitment:40+ hours per weekMust be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)Some travel may be required both in and out of stateCriminal and educational background checkMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.CompetenciesResident-centered serviceWellness coaching and health educationCare coordination and resource navigation.Group facilitation and engagement.Relationship buildingCultural sensitivity and empathySkill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.)Strong organizational skills and the ability to maintain detailed recordsAble to respect and maintain confidentiality at all timesAbility to work effectively under stressful conditionsAbility to work independently with little supervisionProven management and leadership capabilitiesExperience working with Senior Level executives in a corporate environmentHigh energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail; high degree of initiativeDemonstrated ability to think strategically and thorough understanding of strategic developmentDemonstrates a fundamental respect for the dignity of others and is a proven team player.Able to successfully implement strategy; effectively address overlapping projects and deadlinesAdaptable and reliable in face of conflict, crisis, or changing prioritiesBusiness “literate,” understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible mannerPolitically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholdersDisplays passion and optimism; inspires respect and trust, and treats people with respectAbility to interact with staff members and community contactsDemonstrates ability to work with multi-disciplinary teamDemonstrates high degree of integrity and ethical standardsUpholds organizational valuesLanguage SkillsAbility to communicate effectively both written and verballyAbility to write reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationMathematical SkillsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to work with mathematical concepts such as probability and statistical inferenceProblem SolvingAbility to exercise initiative and sound judgment and to react with discretion under varying conditionsAbility to recognize problems and take corrective actions as determined by agency and program policies and proceduresAbility to define problems, collect data, establish facts and draw valid conclusionsEducation and ExperienceRequired - Bachelor’s degree in social work, Public Health, Psychology, Human Services, or a related field preferred; at least 2 years of experience working with older adults or in community-based health or social services.Experience facilitating groups or leading educational activities.Ability to work independently while building collaborative relationships with residents, families, and community partners.Preferred Qualifications - Experience with evidence-based wellness or behavioral health programs (like PEARLS, Bingocize, FL-BRITE project, etc.) Background in care coordination, case management, recreation therapy or behavioral health. Bilingual (English/Spanish) preferred.Certificates, Licenses, RegistrationsValid Texas Drivers’ License, clear MVR and ability to be insured.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.