Service Coord I

Paycom - ATS; Abilene (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Volunteers of America Texas is seeking a Service Coordinator to provide intake and comprehensive social service coordination for residents. You will connect clients with community resources, develop individualized plans, and monitor progress while promoting independence and access to supportive services.

The role requires strong organizational and communication skills, the ability to work with multi-disciplinary teams, and willingness to attend required trainings and conferences.

Qualifications

• Bachelor's degree in Social Work or related field; relevant experience preferred.

Responsibilities

• Provide intake and referral services to residents needing assistance.
• Establish linkages with community agencies and service providers.
• Educate residents on service availability and client rights; provide advocacy where needed.
• Monitor ongoing provision of services and maintain updated case plans.
• Assist residents in building informal support networks and connecting to resources.
• Coordinate volunteer support and training related to tenancy and aging in place.

Skills

Microsoft Word

Excel

Access

PowerPoint

Communication

Organizational skills

Attention to detail

Public speaking

Independent work

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Summary: The Service Coordinator is responsible for providing general social service coordination (including intake) and referral services to all residents needing such assistance.Essential Duties and Responsibilities include the following. Other duties may be assigned.May provide informal, individual assessments (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident's situation and needs) for a resident when such service is not available through the general community.Establishes linkages with all agencies and service providers in the community; shops around to determine/develop the best \"deals\" in service pricing, to assure individualized, flexible, and creative services for the involved resident(s).Sets up a directory of providers for use by both project staff and residents.Refers and links the residents of the project to service providers in the general community. These are, for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness and legal advocacy.Educates residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.Helps the residents build informal support networks with other residents, family and friends.May set up volunteer support programs with service organizations in the community.May provide training to project residents in the obligations of tenancy or coordinate such training.May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assists the residents.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Mandatory attendance annually at each Volunteers of America National Conference for required housing training.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.Financial: Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.SUPERVISORY RESPONSIBILITIESThis position does not have direct organizational supervisory responsibilities.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekMandatory attendance annually at each Volunteers of America National Conference for required housing training.Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)Some travel may be required both in and out of stateCriminal and educational background checkMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The position requires demonstrated clerical skills, including typing at 30 WPM. It requires a reasonable combination of the following skills and abilities: oral and written communication, work independently, attention to detail, dealing with public, organization and operation of office machines and computers. Ability to access sites and attend HUD training sessions.COMPENTENCIES (Knowledge/Skills/Abilities)Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).Strong organizational skills and the ability to maintain detailed records.Ability to communicate effectively both written and verbally.Ability to speak effectively before groups of consumers or employees of organization.Ability to work effectively under stressful conditions.Ability to work independently with little supervision.Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to interact with staff members and community contactsDisplays passion and optimism; inspires respect and trust, and treats people with respect.Demonstrates ability to work with multi-disciplinary team.Flexibility of scheduling work hours to meet the needs of the program.Demonstrates high degree of integrity and ethical standards.Upholds organizational values.Demonstrates ability to work with multi-disciplinary team.EDUCATION and/or EXPERIENCE:Bachelor's degree in Social Work or related field; two years in social service delivery with senior citizens and non-elderly disabled preferred.CERTIFICATES, LICENSES, REGISTRATIONSValid Texas driver’s license with satisfactory MVR record (meets requirements to be insured)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.