Welfare Intake & Case Support Specialist

Miamiokchamber; Miami, Northern (OK, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Child and Adult Welfare Intake Specialist performs intake, clerical, administrative, and office support functions for the Quapaw Nation's ICW, APS, and Juvenile Affairs programs.

This position serves as a primary point of contact for community members, families, tribal departments, state agencies, law enforcement, courts, schools, service providers, and other professionals seeking information, reporting concerns, or requesting services.

Qualifications

• High School diploma required; Associate degree preferred.
• Experience in clerical/administrative roles preferred.
• Ability to handle confidential information with discretion.
• Knowledge of ICW, APS, and Juvenile Affairs programs is beneficial.

Responsibilities

• Receive, monitor, document, and route calls, emails, referrals, and walk-ins related to ICW, APS, and Juvenile Affairs.
• Serve as initial point of contact for reports involving suspected abuse or exploitation.
• Gather, verify, document, and communicate intake information using forms and procedures.
• Maintain accurate intake logs, databases, and confidential case files in compliance with laws and policies.

Skills

Communication

Confidentiality

Organization

Data entry

Office software

Cultural sensitivity

Team collaboration

Education

High school diploma

Associate degree in Human Services or related

Tools

Microsoft Office

Case management systems

Records management

Job description

The Child and Adult Welfare Intake Specialist performs intake, clerical, administrative, and office support functions for the Quapaw Nation's ICW, APS, and Juvenile Affairs programs.

This position serves as a primary point of contact for community members, families, tribal departments, state agencies, law enforcement, courts, schools, service providers, and other professionals seeking information, reporting concerns, or requesting services.