Welfare Intake Coordinator

Quapaw Nation Careers; Miami (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Quapaw Nation Careers in Ki-Ho-Ta Center, Miami, OK, seeks a Child & Adult Welfare Intake Specialist to support ICW, APS, and Juvenile Affairs programs. You will handle intake, clerical tasks, and case documentation, serving as a primary contact for community members, tribal departments, schools, and state agencies while upholding confidentiality and cultural sensitivity.

The role requires gathering and routing reports, maintaining records, and coordinating with courts, law enforcement, and

Qualifications

• High school diploma or equivalent is required.
• Associate degree in Human Services, Social Work, Criminal Justice, Behavioral Sciences, Business Administration, or a related field is preferred.

Responsibilities

• Receive, monitor, document, and route calls, emails, referrals, and walk-in contacts related to ICW, APS, and Juvenile Affairs.
• Serve as initial point of contact for reports involving suspected abuse or neglect and requests for services.
• Gather, verify, document, and communicate intake information using established forms and procedures.
• Maintain accurate intake logs, databases, case management systems, and confidential files.
• Provide information regarding programs, referrals, procedures, and services to courts, law enforcement, schools, and state agencies.

Skills

Communication

Confidentiality

Organizational skills

Telephone etiquette

Microsoft Office

Data entry

Case documentation

ICWA knowledge

Cultural sensitivity

Education

High school diploma or equivalent

Associate degree in Human Services or related field

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Case management systems

Job description

Quapaw Nation Careers in Ki-Ho-Ta Center, Miami, OK, seeks a Child & Adult Welfare Intake Specialist to support ICW, APS, and Juvenile Affairs programs. You will handle intake, clerical tasks, and case documentation, serving as a primary contact for community members, tribal departments, schools, and state agencies while upholding confidentiality and cultural sensitivity.

The role requires gathering and routing reports, maintaining records, and coordinating with courts, law enforcement, and