Welding Training & Service Development Lead

Miller Electric Mfg. LLC; Appleton (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Retirement benefits

Paid time off

Company-paid insurance

Parental leave

Tuition reimbursement

Job summary

Miller Electric Mfg. LLC in Appleton, Wisconsin is seeking a Service Training & Development Manager to lead the service training team and develop high-impact programs that equip distributors, service agencies, rental businesses, end users, automation integrators, and internal employees to service and troubleshoot welding equipment.

You will blend technical capability, instructional leadership, and cross-functional collaboration to drive continuous improvement in training effectiveness and

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or related field
• An equivalent combination of an associate degree and 8+ years of relevant technical service or training experience will be considered in lieu of a bachelor's
• Technical aptitude and a strong interest in learning welding equipment, applications, and systems
• Experience developing and delivering training or presentations to groups
• Demonstrated leadership coaching, developing, and supporting teams
• Proficiency with Microsoft Office; familiarity with AutoCAD or other technical software is a plus
• Strong organizational, communication, and presentation skills
• Willingness to travel up to 25%.

Responsibilities

• Lead, coach, and develop the service training team. Establishing team processes, individual growth plans, and a collaborative, high-performance culture that reinforces ITW Welding brand values.
• Design, develop, and deliver instructor-led, computer-based, and blended technical training, translating product documentation, electrical schematics, and service information into engaging learning experiences for distributors, service agencies, rental businesses, end users, automation integrators and employees.
• Partner with cross-functional business units to align training programs with new products, technologies, and evolving service requirements.
• Work with the service network administrator to develop and deliver programs that support service network growth and improve the efficiency and effectiveness of service partners.
• Influence the development of international post-sales support, with a focus on service development and process efficiencies.
• Lead Voice of Customer efforts, partnering with divisions, technical publications, and service administration to develop technical content, refine next-generation training programs, and shape go-to-market and engineering standards, helping service partners succeed and making Miller the easiest OEM to do business with.
• Evaluate and continuously improve training effectiveness through assessments, feedback, and performance analysis, while keeping training materials and documentation current.
• Maintain training equipment, tools, and training center readiness, and support departmental budget management and operational efficiency.
• Contribute to the development of systems our domestic and international partners rely on, such as Customer Portal, service software, and Warranty Connect.

Skills

Leadership

Training delivery

Instructional design

Cross-functional collaboration

Presentation

Coaching

Education

Bachelor's degree in Business, Engineering, Technology, or related field

Associate degree + 8+ years experience in lieu of bachelor's

Tools

Microsoft Office

AutoCAD

Job description

Miller Electric Mfg. LLC in Appleton, Wisconsin is seeking a Service Training & Development Manager to lead the service training team and develop high-impact programs that equip distributors, service agencies, rental businesses, end users, automation integrators, and internal employees to service and troubleshoot welding equipment.

You will blend technical capability, instructional leadership, and cross-functional collaboration to drive continuous improvement in training effectiveness and