Welcome Team Receptionist - Bilingual

One Community Health; White Salmon (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life, Long-Term Disability, Accident,&

Critical Illness Insurance

Empower Retirement 401k

Paid Time Off

Job summary

One Community Health welcomes a detail-oriented front desk receptionist to join our Welcome Team at the White Salmon, WA clinic. You will register patients, schedule appointments, and handle calls with a focus on accurate records and friendly service.

The role requires bilingual English/Spanish, strong communication, and experience in a fast-paced medical setting. This full-time, on-site position offers competitive benefits and opportunities to contribute to our community health mission.

Qualifications

• Fluent bilingual in English and Spanish.
• Comfortable multitasking in a fast-paced environment.
• Experience in a customer service setting.
• Effective communication skills and experience with multi-line telephones.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

• Perform patient registration, including checking patients in and obtaining demographic and billing/insurance information.
• Schedule and confirm appointments, ensuring efficiency and accuracy.
• Receive patient payments and maintain accurate records.
• Answer and screen telephone calls, delivering messages in a timely manner.
• Provide excellent customer service.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication skills

Multi-line telephones

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

One Community Health (OCH) is seeking a detail-oriented front desk receptionist to join our Welcome Team at the White Salmon, Washington clinic location. This Welcome Team position is responsible for a wide range of clerical and administrative tasks, including patient registration, appointment scheduling, and answering patient phone calls. At OCH, we believe that everyone deserves access to top-notch healthcare, and we're on a mission to make that happen.

Join our team and embark on an incredible journey where every day is a chance to learn, grow, and make a real impact on your community. Let's create a healthier, happier world, one patient at a time!

The schedule for the Welcome Team Receptionist position is Tuesday through Saturday from 9 AM to 6 PM at our clinic in White Salmon, WA.

Key Responsibilities

• Perform patient registration, including checking patients in and obtaining demographic and billing/insurance information.
• Schedule and confirm appointments, ensuring efficiency and accuracy.
• Receive patient payments and maintain accurate records.
• Answer and screen telephone calls, delivering messages in a timely manner.
• Provide excellent customer service.

Minimum Qualifications

• Fluent bilingual in English and Spanish.
• Comfortable multitasking in a fast-paced environment.
• Experience in a customer service setting.
• Effective communication skills and experience with multi-line telephones.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• High school graduate or G.E.D.

Preferred Qualifications

• Knowledge of medical terminology.
• Post high school education in office/clerical coursework.
• Experience working in the medical industry or a call center environment.
• Experience working with low-income, multi-ethnic populations.

Benefits

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO) annually, plus 6 paid holidays!
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation

• Hourly/Non-Exempt: Starting at $23.00-$23.75 per hour, increased depending on experience
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.