Welcome Desk Receptionist North Hills

David's Bridal; Pittsburgh (Allegheny County); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Team Bonus

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Job summary

A leading bridal retailer is seeking a Welcome Desk Receptionist in Pittsburgh to provide exceptional customer service and maintain store standards. The ideal candidate will have a high school diploma and experience in retail. This part-time position offers competitive pay and a variety of team benefits, including discounts and team bonuses.

Qualifications

• 1-2 years of prior retail experience in apparel, service, or specialty store environment.

Responsibilities

• Welcome customers with enthusiasm over the phone and in person.
• Manage customer flow for Five-Star Customer Service.
• Address customer concerns confidently and promote alteration services.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Welcome Desk Receptionist North Hills role at David's Bridal.

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt your style to suit customers; problem solve; maintain excellent phone skills and resolve conflicts.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and Be There for all customers; complete operational checklist tasks and meet customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Communicate how alterations can improve the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and meet the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to make every customer feel celebrated.
• Assist with sales promotions and visual updates; perform other duties as assigned.

Physical Demands

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; talk to and hear customers.
• Occasionally lift up to 25 pounds; see up close and at a distance; use computer and devices for long periods.

Education & Credentials

• High school diploma or equivalent; or 1-2 years of prior retail experience in apparel, service, or specialty store environment.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount
• Vision Care
• Supplemental Insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Company Information

David’s Bridal empowers customers and employees to stay true to their dreams and find the right fit. We prioritize Diversity, Equity, and Inclusion and celebrate all forms of diversity. We encourage applications from all qualified candidates and provide accommodations upon request.

EEO & Accommodation

David’s Bridal has a great record of accommodating persons with disabilities. For accommodation, contact Human Resources at [e-mail] or 610-943-6200 at any stage of the application process or for more information on accommodation policies.

Disclaimer

The preceding job description highlights the general nature and level of work performed by employees within this classification and is not a comprehensive description of all duties, responsibilities, and qualifications. Pay ranges vary by location and experience. The base pay range for this role is typically $12-15/hour and may differ by location.