Welcome Desk Host

CoralTree Hospitality Group; Orlando, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Team member travel program

Complimentary stays

Employee discounts

Health coverage

401(k) with company match

Paid time off

Job summary

CoralTree Hospitality Group's Lake Nona Wave Hotel is seeking a warm, energetic guest services team member who greets arriving guests, assists with check in/out, and promotes hotel services and amenities.

You’ll help guests feel welcome, share knowledge of local experiences, collaborate with colleagues, and maintain accuracy while multitasking in a fast-paced environment.

Qualifications

• Flexibility with work days and hours; this is a demanding but enjoyable role.
• Experience delivering service to guests and creating authentic vacation experiences.
• People person with strong verbal and written communication.
• Strong written and spoken communication; attention to detail.

Responsibilities

• Welcome guests and assist with check in and check out with personal warmth.
• Resolve guest issues and build loyalty by going beyond expectations.
• Share knowledge of services and amenities to help guests feel at home.
• Collaborate with team to communicate guest needs to staff and management.
• Multi-task at fast pace with attention to detail and accuracy.

Skills

Flexibility

Guest service

People skills

Communication

Multi-tasking

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

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