Spanish Speaking Front Desk Coordinator

Health Plus Management, LLC.; Deer Park (NY); On-site; USD 22,000 - 29,000; Part time

Job summary

Health Plus Management, LLC. is seeking a Spanish-speaking Front Desk Coordinator to greet patients, schedule appointments, answer calls and maintain administrative records in a patient-centered, detail-oriented role.

You will support the clinical team and office staff, ensure HIPAA compliance, manage NextGen navigation, and deliver a warm, efficient welcome that sets the stage for every visit in a busy New York practice.

Qualifications

• 1+ year of medical administrative experience preferred
• Bilingual English/Spanish required
• Knowledge of medical terminology and procedures preferred

Responsibilities

• Greet patients and verify information at check-in
• Answer calls, take messages, and outreach to patients
• File and maintain patients’ charts and records
• Maintain daily office operations following SOPs
• Assist clinical team as needed and ensure patient privacy (HIPAA)

Skills

Bilingual English/Spanish

Front desk experience

Medical administration

HIPAA compliance

NextGen EMR navigation

Phone communication

MS Office

Tools

NextGen EMR

Windows & Office

Job description

Health Plus Management is seeking a Spanish speaking, energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge And Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

Part time:

• Monday 9:30am - 3pm
• Tuesday 11am - 4pm
• Wednesday 9am - 5pm
• Thursday 10am - 3pm

Pay: $18/hour