Welcome Coordinator

AdventHealth; Clearwater (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources and support

Pet benefits

Job summary

AdventHealth Clearwater is seeking a friendly Front Desk/Patient Access representative to welcome patients, collect forms, and route information into the electronic medical record system.

The role requires strong communication, empathy, and basic Excel skills, with a commitment to service excellence. This full-time daytime position offers benefits from day one and opportunities for growth within the AdventHealth system.

Qualifications

• Experience in customer service setting.
• Strong computer skills and basic knowledge of Microsoft Excel.
• High school graduate or equivalent.
• Demonstrated integrity and empathy in interactions with patients.

Responsibilities

• Welcomes patients and conducts check-in with required forms.
• Updates patient information in the electronic medical record platform.
• Schedules appointments and manages documents in EMR.
• Enrolls members into portal and assists with tech needs.

Skills

Customer service

Communication skills

Empathy

Integrity

Computer skills

Education

High School Diploma

Tools

Microsoft Excel

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2472 Gulf To Bay Boulevard

City:

Clearwater

State:

Florida

Postal Code:

33765

Job Description:

Welcomes patients and conducts check‑in with required forms. Updates patient information and makes changes in the electronic medical record platform. Manages medical records, routing documents to clinical team members for review, and uploading documents into the electronic medical record platform. Assists new patients with paperwork. Schedules appointments within the electronic medical records platform. Maintains an effective operational flow by communicating member status to appropriate team members and keeping patient apprised. Helps enroll members into portal and assists with other tech related needs Other duties ass…

Knowledge, Skills, and Abilities:

• A flexible and positive attitude. [Required]
• A welcoming and nurturing attitude toward our patient population of 65+. [Required]
• Strong computer skills and basic knowledge of Microsoft Excel. [Required]
• Experience in customer service setting. [Required]
• High level of integrity. [Required]
• Exceptional communication skills. [Required]
• Have a true empathetic demeaner towards patients. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• Experience with guest relations or hospitality [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Please click the link below to view work requirements
https://tinyurl.com/23km2677

Pay Range:

$15.46 - $24.73

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.