Registration Representative

AdventHealth; Winter Park (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Job summary

AdventHealth in Winter Park, Florida is seeking a patient access specialist to proactively review schedules, verify eligibility and pre-certifications, and ensure accurate documentation to avoid denials. You will collaborate with clinical teams and physician offices to complete plans of care and authorization forms.

This full-time role requires strong multi-tasking, discretion with confidential information, and experience with EMR systems and common software like Outlook and Excel.

Qualifications

• High School Grad or Equiv preferred.
• Technical school graduate or equivalent post-secondary education.
• 1+ year experience with computers and EPM/EMR software; ICD-9 and CPT-4 coding experience preferred.

Responsibilities

• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets accuracy standards.
• Monitors patient wait and registration times, collaborates with clinical team, and removes barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plans of care, status reports and authorization forms.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.

Skills

Hospital liaison

Multi-tasking

Discretion/confidentiality

Communication

Education

High School Diploma or equivalent

Technical school certificate

Tools

Outlook

Microsoft Word

Excel

EPM/EMR software

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2005 Mizell Ave

City

Winter Park

State

Florida

Postal Code

32792

Job Description

• Location: 2005 Mizell Avenue, Suite 2400, Winter Park, FL
• Schedule: 10am-7pm (Monday to Thursday), 9am-6pm (Friday)
• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.
• Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.

Knowledge, Skills, And Abilities

• Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
• Ability to be responsive to ever-changing matrix of needs and act accordingly
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel

Education

• High School Grad or Equiv [Preferred]

Field Of Study

• or graduate of a technical school
• or equivalent post-secondary technical school education

Work Experience

• 1+ experience with computers and epm and emr software [Preferred]
• ICD-9 and CPT-4 coding experience [Preferred]

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.46 - $24.73

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.