Office Support Specialist

AdventHealth; Florida; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth seeks a detail-oriented administrative professional to support patient services in a fast-paced clinic setting. You will document visits, verify demographics, and assist with referrals and billing in the electronic health record system.

Role requires strong communication, multitasking, and HIPAA compliance. English proficiency is required; Spanish is a plus. Full-time schedule in Florida with day shifts and a focus on patient-centered care.

Qualifications

• Must possess high school diploma or equivalent.
• At least 1 year of customer service experience in a medical office setting.
• Strong multitasking and organizational skills.

Responsibilities

• Provide efficient services to patients and caregivers with accurate documentation.
• Schedule and manage patient appointments and maintain records.
• Handle demographic, billing, and referral information in the EHR.
• Support clinic operations and ensure confidentiality and compliance.

Skills

Confidentiality

HIPAA

Bilingual

MS Word/Excel

EHR Knowledge

Education

High School Diploma or Equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift

Day (United States of America)

Address

401 PALMETTO ST

City

NEW SMYRNA BEACH

State

Florida

Postal Code

32168

Job Description:

Provides efficient services to patients and caregivers, including accurate documentation of visits and medical records. Utilizes registry to optimize pre-visit planning for patient care needs. Verifies and updates all demographic data in the electronic health record, identifying communication and financial barriers. Promotes, advocates, and collaborates to protect the health, safety, and rights of each patient. Delivers relationship-based care with respect for cultural differences and diversity. Cross-trains to all clerical operations and supplements office specialist duties as needed. Maintains adequate supplies and clean work and patient areas to facilitate smooth operations. Seeks experiences to maintain skills and competence in role performance. Uses quality measures to improve performance and accountability for patient outcomes and experiences. Participates in clinic-based quality improvement, evidence-based practice, and research activities. Accurately gathers and processes information for medical records, referrals, billing, and treatment purposes. Schedules and confirms patient appointments, maintaining accurate records in the computer system. Other duties as assigned

Knowledge, Skills, and Abilities:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
• Ability to respond to ever-changing matrix of hospital needs and act accordingly.
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
• Self-motivated and quick thinker.
• Computer skills including Outlook, Microsoft Word, and Excel.
• Knowledgeable in all areas of HIPAA requirements.
• Basic understanding of medical and insurance terminology.
• Bi-lingual (English required and Spanish preferred), both written and verbal communication.
• Knowledge of Electronic Health Records (EHR).
• Experience working with and obtaining insurance authorizations.
• Read and understand medical terminology.
• Organizational skills.
• Verbal and interpersonal communication skills.
• Customer relations skills.
• Proficiency in grammar and spelling.
• Ability to read and comprehend written instructions.
• Ability to follow verbal instructions.
• Keyboarding skills.
• Computer visual skills.
• Proficiency in computer software, including Microsoft Word, email, and Excel.

Education:

High School Grad or Equiv [Required]

Work Experience:

• 1+ customer service experience in customer service setting [Required]
• 1+ customer service/clerical experience in a medical office setting [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.