Welcome Center Student Worker

Frederick Community College; Frederick (MD); On-site; USD 16,000 - 20,000; Part time

Benefits offered by this job

Medical insurance

Tuition waiver for employees and dependents

Generous leave benefits

Job summary

Frederick Community College is seeking a Welcome Center Student Worker for a part-time position supporting daily operations at the Welcome Center. This role involves providing excellent customer service, answering inquiries, and assisting students during their visits. Candidates must be currently enrolled or previously enrolled at FCC and have a High School Diploma or GED.

The position offers flexible working hours, primarily between Monday to Thursday, and responsibilities include utilizing various software tools to manage customer interactions while maintaining data confidentiality.

Benefits include medical insurance, tuition waiver for employees and eligible dependents, and a generous leave package.

Qualifications

• Must be a student who is term activated and enrolled or previously enrolled at FCC.
• Working knowledge of Microsoft Office Suite is required.

Responsibilities

• Provide excellent customer service through multiple communication channels.
• Assist with researching resources and communicating with departments.
• Navigate and adapt to multiple software tools for customer flow.

Skills

Customer service skills

Active listening

Critical thinking

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Student information system

Document imaging software

Job description

Requisition Number: AS985P

Job Title: Welcome Center Student Worker

Pay Rate: $16.00

Position Type: Part-time Variable Schedule

Position Summary

The Welcome Center Student Worker supports the strategic and daily operations of the Welcome Center by serving as the front-line customer service and answering questions by applying various communication and approaches. This position aids all Welcome Center activities, including giving directions and answering the College’s phones. The Welcome Center Student Worker position assists, guides, and responds to student needs throughout the visit. This position supports enrollment, retention, and completion initiatives of the College and directs students to the enrollment coaches. The Welcome Center Student Worker demonstrates sensitivity to and understanding community college students’ diverse academic, socioeconomic, cultural, disability, and racial/ethnic backgrounds. This position may use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities

These duties are intended only as examples of the various types of job duties to be performed. The omission of the specific duties does not exclude them from the position if the work is a similar, related, or logical assignment to the position.

1. Provide excellent front-line customer service and answer questions through various forms of communication, including face-to-face, telephone, email, text, and chat.
2. Navigate through and adapt to multiple software tools to manage customer flow and track face-to-face, telephone, and virtual interactions.
3. Apply customer service skills, including active listening, critical thinking, multi-tasking, and the ability to respond appropriately to diverse groups of people in various situations.
4. Resolve issues and instruct students through various self-service systems, including but not limited to PeopleSoft, myFCC, and Blackboard.
5. Assist with researching resources, collecting data, communicating with appropriate departments and reviewing documents and forms, ensuring all required information is included, and sharing with students regarding missing information by participating in call campaigns.
6. Articulate policies, procedures, and regulations for students, visitors, and the public.
7. Prepare completed documents for scanning and scan and link documents.
8. Maintain data confidentiality and integrity, and ensure compliance with FERPA.
9. Administer Photo ID cards and parking passes to current students.
10. Work on special projects from departments if needed.
11. Occasional evenings and weekends may be required.
12. Perform other duties as assigned.

Required Minimum Qualifications

1. High School Diploma/GED.
2. Working knowledge of Microsoft Office Suite.
3. Must be a student who is term activated and enrolled or previously enrolled at FCC.

Desired Qualifications

• Ability to converse in another language other than English (Spanish Preferred).
• Experience working at a higher education institution.
• Experience using document imaging software.
• Experience using a student information system.

Work Schedule

Between 8:30-6:00 Monday to Thursday and Friday 8:30 to 4:30. This is a part-time job, and student hours may vary.

Full/Part Time

Part Time

Telework Eligible?

No

Essential Personnel?

No

Benefits

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more!

Equal Opportunity Statement

Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values engagement and belonging for students and staff and encourages members from historically under‑represented groups to apply.

Non-Discrimination Statement

Frederick Community College is committed to the principles of equal opportunity and strictly prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment.