Welcome Center Representative - Early Mornings

ymcaboston; Boston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

YMCA Boston invites you to join our Welcome Center team as a Welcome Center Representative. This part-time role supports member check-in, safety protocols, and information desk duties, while helping drive membership and program sales. You’ll answer phones, guide lobby traffic, and uphold YMCA policies.

Under the supervision of the Director of Membership Sales & Service, you’ll deliver friendly, attentive service, greet members by name, and ensure a welcoming, safe environment for all visitors.

Responsibilities

• Manage member check-in and adherence to safety protocols.
• Conduct membership and program sales.
• Take telephone calls.
• Regulate YMCA lobby traffic.
• Provide all membership and program information.
• Be informed of and execute all YMCA policies and procedures.

Job description

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Early Mornings

Expectations For All YMCA Staff:

1. Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
2. Ability to Multitask and work in a fast-paced environment.
3. Use Listen First skills to build relationships with members, program participants and prospects.
4. Make eye contact with members as much as possible when talking to them.
5. Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
6. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.