Welcome Center Operations Lead

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana; North Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Vincent de Paul of Baton Rouge’s Welcome Center seeks an organized, compassionate Program Manager to lead daily operations, supervise a diverse team, and ensure accessible, responsive services for neighbors, staff, volunteers, and partners.

You will oversee staffing, budgeting, data entry, and safety in a continuous-operating setting. You will report to the Chief Services Officer and guide the Welcome Center team through staffing, partnership coordination, and program reporting, while

Qualifications

• A bachelor’s degree in a human services field or equivalent experience.
• Minimum three years of experience with individuals experiencing homelessness.
• At least two years of supervisory experience.
• Strong written and verbal communication.
• Sound problem-solving and conflict-resolution skills.
• Ability to analyze program data and identify trends.
• Experience developing policies, procedures, workflows, and operating standards.
• Maintains neighbor confidentiality and professional boundaries.
• A valid driver’s license.
• Willing to adjust schedule for staffing coverage, partner meetings, events, and emergencies.

Responsibilities

• Supervise Welcome Center staff, managing hiring, onboarding, training, performance, and employee concerns in coordination with HR and the Chief Services Officer.
• Develop staff schedules that ensure appropriate coverage during operating hours, and step in as a working supervisor when staffing needs require.
• Oversee daily operations, including operating hours, space use, service availability, and procedures, and elevate significant matters appropriately.
• Ensure services are delivered safely, consistently, and in accordance with SVDP policies and standards, keeping the Welcome Center welcoming, organized, and responsive.
• Monitor service availability, identify operational gaps or barriers affecting neighbors, and respond to complaints and grievances.
• Coordinate day-to-day communication, scheduling, and space use with community partners and service providers, and maintain current information on available services, eligibility, and referral contacts.
• Ensure accurate and timely program data, HMIS documentation, incident reports, and required records.
• Track program KPIs, participation, referrals, and service utilization, and prepare routine program, grant, and leadership reports.
• Monitor the operating budget, grant-funded expenses, supplies, and equipment needs; review staff timekeeping; and coordinate financial matters with Finance.
• Oversee the condition, cleanliness, access, and security of the Welcome Center, coordinating maintenance and repairs with SVDP Facilities.
• Review incidents and coordinate follow-up, documentation, and corrective action; ensure required emergency procedures and drills are completed.
• Coordinate response to safety, security, severe weather, and facility emergencies, as well as closures and other operational disruptions.

Skills

Compassionate leadership

Strong communication

Flexibility & adaptability

Data-driven decision making

Policy & procedure development

Education

Bachelor's degree in human services or related field

Tools

HMIS

Budgeting software

Staff scheduling tools

Job description

St. Vincent de Paul of Baton Rouge’s Welcome Center seeks an organized, compassionate Program Manager to lead daily operations, supervise a diverse team, and ensure accessible, responsive services for neighbors, staff, volunteers, and partners.

You will oversee staffing, budgeting, data entry, and safety in a continuous-operating setting. You will report to the Chief Services Officer and guide the Welcome Center team through staffing, partnership coordination, and program reporting, while