Welcome Center Experience Maker - Nights and Weekends - Wildlight YMCA

YMCA of Florida's First Coast; Yulee (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free YMCA branch membership

Job summary

The YMCA of Florida's First Coast in Yulee, FL is hiring a part-time Welcome Center associate. You will greet members, assist guests, interview and tour prospective members, and sell memberships to help meet branch goals.

This role requires a high school diploma, strong interpersonal skills, basic computer knowledge, and the ability to pass a Level 2 background check. The position offers an hourly rate of $15 and a free YMCA branch membership.

Qualifications

• Must have high school diploma.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Must pass Level 2 Background Screening.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to branch retention rate.
• Applies YMCA policies dealing with member services.
• Acts professionally; maintains accurate weekly attendance records and adheres to cleaning standards.

Skills

Customer service

Sales

Communication

Problem solving

Interpersonal skills

Education

High school diploma

Tools

Computers

Job description

• Location 251 Breezeway Street,Suite 120,Yulee, FL, 32097,United States
• Base Pay $15.00 / Hour
• Other Compensation Free YMCA Branch Membership
• Job Category WELCOME CENTER
• Employee Type Part-Time - Under 30 Hrs
• Required Degree High school
• Manage Others No

Description

Essential Functions:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to Daxko Engage branch goal.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Contributes to branch retention rate.
• Applies all YMCA policies dealing with member services.
• Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
• Uses the YMCA’s 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
• Uses Engage More technology to create relationships with others.
• Completes Members Achieve More Form.
• Articulates the Y’s Mission in order to provide assistance to all and participates in the annual campaign.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
• Ensures all First Coast YMCA standards and best practices are implemented and followed.
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.
• Ensures all First Coast YMCA standards and best practices are implemented and followed.
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

Morning, Evening and weekend hours available at:

Wildlight YMCA 251 Breezeway St, Yulee, FL 32097

Values:Accepts and demonstrates the Y’s values.

Community: Demonstrates a desire to serve others and fulfill community needs.

Relationships:Builds rapport and relates well to others.

Develops Others:Takes initiative to assist in training and developing others.

Quality Results:Strives to meet or exceed goals and deliver a high-value experience for members.

Functional Expertise:Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems, processes.

Emotional Maturity:Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com