Experience Maker - Welcome Center - Williams YMCA

YMCA of Florida's First Coast; Jacksonville (FL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Free YMCA branch membership

Job summary

YMCA of Florida's First Coast in Jacksonville, FL is seeking a part-time Welcome Center Associate to deliver outstanding service to members, guests, and program participants. You will promote memberships, answer questions by phone and in person, and help maintain a welcoming lobby environment.

The role emphasizes greeting visitors, selling memberships, tours, and supporting branch goals while following YMCA policies and safety standards. CPR/First Aid training is required within 30 days of hire.

Qualifications

• CPR/AED and First Aid certification required within 30 days.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people from diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Requires Level 2 Background Screening (FDLE/FBI).

Responsibilities

• Provide excellent service to members, guests, and participants via in-branch and phone contact.
• Sells memberships and assists with tours and branch goals.
• Maintains cleanliness and organization of the lobby.
• Builds relationships and helps members connect with the YMCA.
• Adheres to YMCA policies and service standards.

Skills

Interpersonal skills

Problem solving

Customer service experience

Basic computer knowledge

Education

High school

Job description

• Base Pay $14.00 / Hour
• Other Compensation Free YMCA Branch Membership - Part time Benefits Available
• Job Category WELCOME CENTER
• Employee Type Part-Time - Under 30 Hrs
• Required Degree High school
• Manage Others No

Description

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to Daxko Engage branch goal.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Contributes to branch retention rate.
• Applies all YMCA policies dealing with member services.
• Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
• Uses the YMCA’s 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
• Uses Engage More technology to create relationships with others.
• Completes Members Achieve More Form.
• Articulates the Y’s Mission in order to provide assistance to all and participates in the annual campaign.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

NOTE:Thisjob description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Values:Accepts and demonstrates the Y’s values.

Community: Demonstrates a desire to serve others and fulfill community needs.

Relationships:Builds rapport and relates well to others.

Develops Others:Takes initiative to assist in training and developing others.

Quality Results:Strives to meet or exceed goals and deliver a high-value experience for members.

Functional Expertise:Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems, processes.

Emotional Maturity:Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com