Building Supervisor/Membership - John Geigle Branch^

YMCA of the Suncoast; Palm Harbor (FL); On-site; USD 19,079 - 19,217; Part time

Job summary

A community-focused organization in Palm Harbor is seeking a Building Supervisor for membership services. This role involves ensuring safety, greeting members, and assisting with memberships and inquiries. Candidates must possess excellent communication skills and customer service experience. The position offers growth through training opportunities and a supportive work environment.

Qualifications

• Must be at least 17 years old.
• 1 year of previous customer service experience required.
• CPR, AED, and First Aid certification preferred.

Responsibilities

• Complete Member Specialist I training within 60 days of hire.
• Build relationships with members and guests.
• Assist with membership and program inquiries.

Skills

Excellent communication and interpersonal skills

Proficiency in Microsoft Office

Organizational skills

Education

High school graduate or equivalent

College degree with emphasis in Marketing or Communications

Job description

Overview

Location: YMCA of the Suncoast, John Geigle Branch
Position: Building Supervisor/Membership

Rate of pay: $13.85/hr - $13.95/hr. Opportunity to increase rate to $14.35/hr upon completion of required training.

Shift: Nights and Weekends

Summary

The Building Supervisor is responsible for the general safety and security of the building. This includes responding to lightning notice appropriately, serving as the go-to person for incidents (altercations, first line complaints, emergency situations), performing walkthroughs of the building with emphasis on SMART and safety, and completing facility closing reports.

Upon hire, qualified candidates will complete an internal training program within the first 60 days, resulting in the opportunity for promotion to the Membership Specialist position. The Member Specialist role includes a higher rate of pay and expanded responsibility.

Job Summary

The YMCA of the Suncoast is seeking a customer-focused Member Services professional to deliver exceptional service to members, guests, and program participants. The Member Services Representative greets all who enter the Y, responds to general questions, assists with membership changes or transactions, contributes to membership sales by giving tours, promoting memberships, and providing information about programs and events.

Under the direction of the Membership Director/Coordinator and consistent with the YMCA mission, the Member Services Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire. The position cultivates relationships with members and potential members, providing services including membership and program receipting, conducting tours and follow-ups, handling member inquiries, assisting the Membership Director with relationship-building activities, and performing other tasks as assigned.

Education, Training and Experience

Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1 year of previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire: complete Intro to Y’s Cause & Culture, Y’s Way to Service & Engagement, and I Hear You: Service with CARE trainings. Must be working toward meeting the criteria of the Member Specialist I position within 60 days of hire date, including Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment. CPR, AED and First Aid certification preferred.

Special Skills or Equipment Required

Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and a positive attitude required.

Physical and Mental Requirements

May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity to operate phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members, customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.

Job Duties

1. Within 60 days of hire date, complete all requirements of Member Specialist I Position.
2. Relationship building activities
1. Create a warm and welcoming environment.
2. Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
3. Introduce yourself to all members and get to know each member's name as well as members to each other.
4. Introduce others of similar interest.
5. Thank members for allowing us to serve them.
3. Assisting members and prospective members at welcome desk
1. Receipting into Active all new memberships.
2. Enter financial and payment information into Active.
3. Make Photo ID cards for all YMCA facility members.
4. Conducting tours of the facility in order to assess members' needs.
5. Doing all necessary and required follow-up on tours conducted.
6. Assisting with reservations for all wellness center orientations.
7. Handle all phone inquiries regarding membership and program information.
8. Input into Active all program registrations through receipting.
9. Assist members with all program questions and inquiries.
10. File all necessary paperwork as required.
4. Performs various clerical duties
1. Help develop and participate in Member Appreciation/Retention activities.
2. Assist with annual membership data audit.
5. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment.

Key Leadership Competencies

Inclusion • Collaboration • Communication and Influence • Critical Thinking • Emotional Maturity • Functional Expertise

EOE/DFWP

Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To apply, please complete the fields under 'Apply Now'.