Welcome Call Specialist — Customer Onboarding & Scheduling

Moxie Pest Control; Irving (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Moxie Pest Control in Irving, Texas, is seeking a Welcome Calls Expert to create a positive first impression, ensure customers understand their service agreement, and help them start their Moxie service experience.

The role involves handling calls and texts, scheduling starts, and coordinating with field teams using PestRoutes and related tools. This full-time hourly position offers a collaborative office environment.

Qualifications

• 1+ year in customer service, call center, office, or administrative role.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound welcome calls.
• Handle inbound and outbound text messages.
• Navigate PestRoutes and start routes.
• Utilize the Welcome Calls Tracker.
• Complete Welcome Call Checklists.
• Communicate with D2D and Field Experts daily.
• Explain agreements and subscription options.
• Schedule or reschedule start services when necessary.
• Document customer interactions accurately.

Skills

Customer Service

Time Management

Communication Skills

Multitasking

Problem Solving

Data Entry

Documentation

Education

High School Diploma or GED

Tools

NICE or call center software

PestRoutes

FieldRoutes

Job description

Moxie Pest Control in Irving, Texas, is seeking a Welcome Calls Expert to create a positive first impression, ensure customers understand their service agreement, and help them start their Moxie service experience.

The role involves handling calls and texts, scheduling starts, and coordinating with field teams using PestRoutes and related tools. This full-time hourly position offers a collaborative office environment.