Weekend Warrior 3rd-Shift Client Care Specialist

Rescue Mission Alliance; City of Syracuse (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Paid Time Off (PTO)

Short-Term Disability

Life Insurance

Job summary

Rescue Mission Alliance in Syracuse, NY is seeking a Full-Time Client Care Specialist for the 3rd shift at the emergency shelter. The Weekend Warrior role includes night differential and weekend scheduling (Friday–Monday, 9:00pm–7:30am) to support individuals experiencing homelessness and provide a safe, respectful environment.

The ideal candidate has strong communication skills, compassion, and crisis-management abilities, with a background in human services or related field.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Human Services or related field, or equivalent work experience, preferred.

Responsibilities

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Skills

Compassion

Communication

Reliability

Teamwork

Crisis-management

Education

High School Diploma or equivalent

Associate degree in Human Services or related field

Tools

Basic computer skills

Job description

Rescue Mission Alliance in Syracuse, NY is seeking a Full-Time Client Care Specialist for the 3rd shift at the emergency shelter. The Weekend Warrior role includes night differential and weekend scheduling (Friday–Monday, 9:00pm–7:30am) to support individuals experiencing homelessness and provide a safe, respectful environment.

The ideal candidate has strong communication skills, compassion, and crisis-management abilities, with a background in human services or related field.