Weekend Veterinary Client Services Specialist

Thrive Pet Healthcare; City of Rochester (NY); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary discounts

Student loan support tools and care

Job summary

Thrive Pet Healthcare’s Animal Hospital of Pittsford in Pittsford, NY seeks a Veterinary Client Service Representative for weekends. This part-time role requires 20-30 hours weekly with Saturday and Sunday shifts.

You will greet clients, manage records, process payments, schedule visits, and support clinical operations. The ideal candidate has at least 6 months in customer service; veterinary hospital experience is a plus but not required.

Qualifications

• High School Diploma or equivalent; AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience preferred, but not required.
• Ability to lift up to 50 pounds, and be standing/walking throughout the day.

Responsibilities

• Communicate with clients by phone, email, and in person and actively listen to concerns.
• Enter client/patient information accurately in medical records systems.
• Process client payments and invoices.
• Schedule and confirm appointments with clients.
• Dispense pharmaceuticals as needed and call in prescriptions to pharmacies.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Data entry

Cash handling

Scheduling

Education

High School Diploma or equivalent

AAS or higher preferred

Tools

CRM systems

Job description

Thrive Pet Healthcare’s Animal Hospital of Pittsford in Pittsford, NY seeks a Veterinary Client Service Representative for weekends. This part-time role requires 20-30 hours weekly with Saturday and Sunday shifts.

You will greet clients, manage records, process payments, schedule visits, and support clinical operations. The ideal candidate has at least 6 months in customer service; veterinary hospital experience is a plus but not required.