Weekend PT Client Support Advocate (Trauma-Informed)

Women Against Abuse; Philadelphia (Philadelphia County); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Annual Increases

Years of Service Recognition

Employee Assistance Program (EAP)

Pay differential for agency observed (

accrual of PTO and Sick Days

Job summary

Women Against Abuse (WAA) is seeking a part-time Client Support Staff to assist residents in our Philadelphia shelters. You will engage with residents, provide informal support, help with immediate basic needs, and coordinate activities to foster a safe, welcoming environment.

You will work weekend shifts and participate in required training, with emphasis on trauma-informed care and collaboration across departments. Bilingual candidates are preferred, and clearances are required.

Qualifications

• A High School Diploma or the equivalent is required.
• At least one (1) year experience in an advocacy, crisis or shelter support position is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Bilingualism is strongly preferred.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
• Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)

Responsibilities

• Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
• Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Skills

Read, write and comprehend English

Communication (verbal & written)

Team player

Diversity sensitivity

Service mindset

Bilingual preferred

Education

High school diploma or equivalent

Job description

Women Against Abuse (WAA) is seeking a part-time Client Support Staff to assist residents in our Philadelphia shelters. You will engage with residents, provide informal support, help with immediate basic needs, and coordinate activities to foster a safe, welcoming environment.

You will work weekend shifts and participate in required training, with emphasis on trauma-informed care and collaboration across departments. Bilingual candidates are preferred, and clearances are required.