Weekend Tracking & Logistics Specialist

Automated Logistics Systems, inc.; Jackson (MI); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Automated Logistics Systems (ALS) seeks a Weekend Track and Trace Specialist in Jackson, MI. You will monitor shipments, keep real-time tracking current, and communicate updates to Account Managers to protect customer relationships.

The role emphasizes strong communication, attention to detail, and the ability to respond quickly to changing priorities during weekend overnight hours. Hybrid onsite presence is required in Jackson, MI.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills and attention to detail are essential.
• Experience in transportation, logistics, or shipping is preferred.
• Familiarity with shipment tracking systems and documentation is a plus.
• Ability to prioritize tasks and work independently during overnight hours.

Responsibilities

• Shipment tracking and monitoring: monitor freight movement, maintain real-time tracking, and coordinate with carriers to address delays.
• Customer experience and communication: primary contact for Account Managers, provide timely updates, address concerns to maintain satisfaction.
• Escalation and problem resolution: identify shipment exceptions, coordinate with carriers and teams to resolve issues.
• Compliance and documentation: ensure accuracy of bills of lading, invoices, and required paperwork per policies.
• Teamwork and continuous improvement: support teammates, assist training, stay flexible, uphold ALS culture.

Skills

Communication

Attention to detail

Organizational skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Automated Logistics Systems (ALS) seeks a Weekend Track and Trace Specialist in Jackson, MI. You will monitor shipments, keep real-time tracking current, and communicate updates to Account Managers to protect customer relationships.

The role emphasizes strong communication, attention to detail, and the ability to respond quickly to changing priorities during weekend overnight hours. Hybrid onsite presence is required in Jackson, MI.