Weekend-Ready Museum Guest Experience Specialist

childrensmuseumofmanhattan; New York (NY); On-site; USD 22,041 - 30,307; Full time

Job summary

The Children’s Museum of Manhattan invites applications for a Guest Services Associate to warmly welcome visitors and deliver exceptional service at admissions, coat & stroller check, and the museum store.

The role requires friendly, professional interaction, knowledge of museum programs, and ability to process tickets and transactions accurately. Weekend shifts (Sat/Sun) are required, with hours from 9:30am–5:15pm. Must enjoy helping guests and maintain a welcoming atmosphere.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or guest facing experience in a similar role is strongly preferred.
• Must be comfortable with Technology, POS systems, cash handling, and basic transaction procedures.
• Must be punctual, dependable and have a positive can-do attitude.
• Ability to maintain a welcoming environment for all guests.
• Excellent communication skills and maintain a professional demeanor, at all times.
• Team members should be comfortable being on their feet for long periods as well as lifting items such as strollers and boxes under 50 lb.
• This position requires flexible hours, MUST BE AVAILABLE AND WILLING TO WORK WEEKENDS (SATURDAY & SUNDAY). Shifts will vary from 9:30am-5:15pm, Occasional shorter shifts may be scheduled based on operational needs.

Responsibilities

• Maintain the ability to communicate effectively and professionally with colleagues, management, and guests in a positive and welcoming manner.
• Welcome guests with a warm smile and friendly attitude!
• Effectively communicate CMOM’s policies to guests in a courteous manner and remain knowledgeable of programs and activities to proactively inform guests.
• Process ticket sales, memberships, and transactions quickly and accurately using the POS system.
• Check in guests, verify tickets, and help make their visit seamless.
• Answer phones and direct calls as needed.
• Keep the gift shop looking great—operate the register, organize shelves, and restock merchandise.
• Efficiently manage stroller and coat check, using technology to keep items secure.
• Maintain a clean, organized space to ensure a smooth and enjoyable experience for all!
• Other tasks as assigned by supervisor.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

The Children’s Museum of Manhattan invites applications for a Guest Services Associate to warmly welcome visitors and deliver exceptional service at admissions, coat & stroller check, and the museum store.

The role requires friendly, professional interaction, knowledge of museum programs, and ability to process tickets and transactions accurately. Weekend shifts (Sat/Sun) are required, with hours from 9:30am–5:15pm. Must enjoy helping guests and maintain a welcoming atmosphere.